Dog Intake Coordinator

Are you a compassionate individual with strong customer service skills and experience working with dogs, who is looking for a meaningful weekend-based role with purpose? We’ve a new opportunity based at our Battersea Old Windsor centre, working every weekend plus one weekday. In this role you’ll be the first point of contact for people seeking support from Battersea, answering enquiries, guiding them through our policies, and offering compassionate customer service. You’ll help coordinate dogs coming into our care, gather key information, settle them into kennels, and record important behavioural and medical details. You’ll also support our Lost Dogs line, helping reunite missing pets with their families across Battersea and the wider community.

What we can offer you:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro‑rated for part‑time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture each year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in‑person training programmes, leadership and management training, mentoring and much more.

Working with our animals:

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community. As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: This is a rolling recruitment, so the vacancy will remain opened until filled. Early applications are encouraged as the role will be closed once filled. Interviews will be taking place on a rolling basis.

For full details on the role, please download the recruitment pack from our Careers website.