At a Glance
- Tasks: Lead the in-studio customer experience and manage high-energy environments.
- Company: Join One City, a vibrant studio focused on exceptional member experiences.
- Benefits: Earn up to £14/hr, enjoy unlimited classes, and clear career progression.
- Other info: Flexible shifts with opportunities for growth into management roles.
- Why this job: Be the driving force behind an energetic atmosphere and impactful events.
- Qualifications: Experience in fast-paced settings and strong leadership potential.
The predicted salary is between 12 - 14 £ per hour.
Overview
Pay: £12.80/hr (FOH shifts) | £14/hr (Lead shifts).
One City is looking for a driven, high-energy individual to join our team as a Studio Lead and head up our in-studio customer experience. One City seeks a Studio Lead who will split time between Front of House shifts and Lead shifts, acting as the primary driver of the in-studio experience. You will manage the live environment, ensuring energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.
Key Responsibilities
- Member Experience: Take full ownership of the new customer journey. Ensure every first-timer greeting and studio walkthrough is delivered at a high level, informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with promptly.
- Refuel Management: Oversee the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
- Atmosphere & Energy Leadership: Drive the Vibe: Take responsibility for energy levels in the studio, aligned with the One City brand from open to close.
- Events & Collabs: Lead on the ground for studio events, themed classes, and brand collaborations, ensuring flawless execution and maximum member engagement.
- Lead the Team: Set the pace for the Front of House team, ensuring every staff member is proactive, professional, and contributing to the environment.
- Operational Excellence: Precision Standards: Conduct daily walkthroughs to ensure studios, changing rooms, and communal areas are immaculate.
- Shift Ownership: Manage opening/closing procedures and delegate tasks to keep the studio 'performance-ready'.
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
Are You The One? What we’re looking for
- Leadership Potential: Experience in a fast-paced environment and readiness to take on more responsibility.
- Atmosphere Driven: Ability to influence energy and keep a team motivated under pressure.
- Highly Organised: Enjoy coordinating events and managing a busy floor.
- Kind & Authoritative: Provide direct feedback with empathy and lead by example.
Logistics
- Flexibility is Key: Shifts can start as early as 5:30 am or finish as late as 8:30 pm.
- Weekend Energy: We are open 7 days a week; regular weekend work is required.
Why One City?
- Competitive Pay: £12.80/hr (FOH) up to £14/hr (Lead shifts).
- UNLIMITED One City classes: Run City & Cycle City.
- Clear Progression: A direct path for those looking to move into Assistant or Studio Management.
How To Join One City
We want to see your energy. Alongside your CV, please send us a 1-minute video telling us: “What does a top-tier customer walkthrough look like to you, and how do you maintain a high-energy atmosphere during a busy shift?”
Studio Lead / Customer Experience - One City employer: Battersea Power Station
One City is an exceptional employer that prioritises a vibrant work culture and employee growth, offering competitive pay and unlimited access to classes. As a Studio Lead, you'll thrive in a dynamic environment where your leadership skills will shine, and you'll have clear pathways for career advancement into management roles. Join us in creating an energetic atmosphere that enhances the customer experience while enjoying the benefits of working in a supportive and engaging team.
StudySmarter Expert Advice🤫
We think this is how you could land Studio Lead / Customer Experience - One City
✨Tip Number 1
Get your energy levels up! When you walk into that interview, bring the vibe with you. Show them you can match the high-energy atmosphere they’re looking for at One City.
✨Tip Number 2
Practice your customer walkthrough! Think about how you'd greet a first-timer and guide them through the studio. Make it informative and welcoming – this is your chance to shine!
✨Tip Number 3
Be ready to showcase your leadership skills. Share examples of how you've motivated a team in a fast-paced environment. They want to see that you can drive the vibe and keep everyone engaged!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Studio Lead / Customer Experience - One City
Some tips for your application 🫡
Show Your Energy:We want to see your personality shine through in your application! Make sure to convey your high-energy vibe in both your CV and video. Remember, we’re looking for someone who can drive the atmosphere, so let that enthusiasm come across!
Tailor Your CV:Don’t just send a generic CV; tailor it to highlight your experience in customer service and leadership. We love seeing how you’ve managed teams or created memorable experiences in the past, so make those points pop!
Nail the Video:Your 1-minute video is your chance to really stand out! Be clear and engaging when explaining what a top-tier customer walkthrough looks like. Show us how you’d keep the energy up during busy shifts – we want to feel that vibe!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the mix. We can’t wait to hear from you!
How to prepare for a job interview at Battersea Power Station
✨Show Your Energy
One City is all about high energy, so make sure you bring that vibe to your interview. Practise speaking with enthusiasm and confidence, as this will reflect how you’d engage with customers in the studio.
✨Know the Customer Journey
Familiarise yourself with what a top-tier customer walkthrough looks like. Be ready to discuss how you would greet new members and guide them through their experience, ensuring they feel welcomed and informed.
✨Demonstrate Leadership Skills
Think of examples from your past experiences where you’ve led a team or managed a busy environment. Be prepared to share how you kept the energy up and motivated your team during peak times.
✨Prepare for Scenario Questions
Expect questions about handling feedback and on-site queries. Think of specific situations where you’ve dealt with challenges effectively, showcasing your problem-solving skills and ability to maintain a positive atmosphere.
