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- Tasks: Lead the Sales & Service team to create exceptional guest experiences and drive sales.
- Company: Join Alo Yoga, a brand dedicated to wellness and community.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team that values connection and personal development.
- Qualifications: Leadership experience in retail and strong communication skills are essential.
- Other info: Full-time role with flexible hours, especially during peak seasons.
The predicted salary is between 28800 - 43200 £ per year.
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Sales & Service Leader
The Sales & Service Manager is a critical member of the store leadership team responsible for implementing Alo’s business and guest experience strategies. This individual is passionate about achieving business targets, enhancing guest experiences, and developing talent to align with Alo’s values. The primary focus is to ensure an exceptional guest experience in the store.
Role Objectives:
- Investigate and analyze sales opportunities, collaborating with the General Manager to address process or system gaps.
- Oversee the Sales & Service team to deliver an outstanding guest experience through connection and technical product education, providing feedback and coaching to team members.
- Build and maintain strong client relationships daily.
- Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives.
- Partner with the General Manager to develop and execute the store’s Sales & Service strategy.
Business Leadership:
- Represent the business in meetings and conference calls alongside the General Manager.
- Monitor and manage budgets, reporting, and business metrics such as expenses and sell-thru, informing planning processes.
- Plan future workflows to maintain optimal performance.
People Leadership:
- Ensure the team embodies Alo\’s mission and values, communicating effectively with visitors.
- Lead through accountability, ongoing coaching, talent development, and fostering effective communication.
- Develop internal and external talent pipelines through succession planning and recruitment strategies.
- Create schedules aligning with business priorities in partnership with the General Manager.
Business Partnering:
- Oversee execution of the Alo Sales and Service Model to maintain operational efficiency.
- Collaborate with and implement the vision of the General/Store Manager, working cross-functionally to support organizational goals.
- Navigate the organization balancing business needs and brand culture.
Qualifications:
- Leadership experience in retail or related industries.
- Proficiency in MS Office (Word, Excel, Outlook).
- Exceptional interpersonal and communication skills.
- Ability to handle multiple tasks in a dynamic environment.
- Motivated by fast-paced, innovative environments.
- Entrepreneurial mindset and business ownership attitude.
- Strong work ethic, time management, and accountability.
- Alignment with Alo’s values.
- Legal right to work in the UK.
- Physical ability to lift/move up to 50 pounds and perform physical tasks such as bending, climbing, and standing for long periods.
Schedule:
This is a full-time role (40 hours/week, typically 5 days), including shifts that may involve opening, closing, and weekends, especially during the holiday season from Black Friday through early January 2025. All employees must be available during this period.
As an equal opportunity employer, Alo Yoga does not discriminate based on race, color, religion, sex, national origin, veteran status, disability, age, or other protected categories.
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Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industry: Internet Publishing
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Sales & Service Manager- Alo employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager- Alo
✨Tip Number 1
Familiarise yourself with Alo's brand values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but that you're genuinely passionate about being part of their team.
✨Tip Number 2
Prepare to discuss your leadership experiences in detail. Think of specific examples where you've successfully led a team, improved guest experiences, or driven sales. Being able to articulate these experiences will help you stand out as a candidate who can effectively manage the Sales & Service team.
✨Tip Number 3
Network with current or former employees of Alo. Reach out on platforms like LinkedIn to gain insights into the company culture and expectations. This insider knowledge can give you an edge during interviews and help you tailor your approach to what they value most.
✨Tip Number 4
Showcase your ability to handle multiple tasks in a dynamic environment. Prepare examples that highlight your time management skills and how you've successfully balanced various responsibilities in previous roles. This is crucial for a fast-paced retail environment like Alo.
We think you need these skills to ace Sales & Service Manager- Alo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience in retail or related industries. Emphasise your skills in sales, guest experience, and team development, as these are crucial for the Sales & Service Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and guest experience. Mention specific examples of how you've successfully led teams and improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and excellent communication skills. Provide examples of how you've managed multiple tasks in dynamic environments to demonstrate your ability to thrive in fast-paced settings.
Show Alignment with Company Values: Research Alo’s mission and values, and reflect this understanding in your application. Explain how your personal values align with theirs and how you can contribute to their culture and goals.
How to prepare for a job interview at Battersea Power Station
✨Show Your Passion for Sales and Guest Experience
Make sure to express your enthusiasm for sales and providing exceptional guest experiences. Share specific examples from your past roles where you successfully enhanced customer satisfaction or drove sales, as this aligns perfectly with the core responsibilities of the Sales & Service Manager.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership experience in retail or related industries. Highlight instances where you coached team members, developed talent, or improved team performance. This will showcase your ability to lead the Sales & Service team effectively.
✨Understand Alo's Values and Culture
Familiarise yourself with Alo’s mission and values before the interview. Be ready to explain how your personal values align with theirs and how you can contribute to maintaining a positive brand culture while achieving business goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks in a dynamic environment. Think of scenarios where you had to manage competing priorities or resolve conflicts, and be prepared to discuss your thought process and outcomes.
