At a Glance
- Tasks: Engage and guide customers to find the perfect Aesop products for their needs.
- Company: Join Aesop, a certified B Corp committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% product discount, wellness leave, and professional development opportunities.
- Other info: Flexible part-time role with excellent growth potential in a supportive environment.
- Why this job: Be part of a team that values empathy and diverse perspectives while making a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role Purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and, through intentional interactions, deepen the way our products are experienced. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem solving skills
- Working knowledge of skin care and the skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 18 hours per week and operates an on‑site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi‑annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In‑house product and core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy – where every £ raised by an employee for any registered charity will be matched by the Aesop Foundation
Retail Consultant -Aesop employer: Battersea Power Station
Aesop is an exceptional employer that fosters an inspiring and inclusive work environment, where employees are encouraged to thrive and develop professionally. With a commitment to sustainability and community, Aesop offers generous benefits such as up to 50% product discount, wellness leave options, and access to training resources, ensuring that every Retail Consultant can grow their skills while contributing to a meaningful cause. Located in a vibrant retail space, this role provides the opportunity to engage with customers in a way that enhances their experience and promotes a culture of empathy and understanding.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultant -Aesop
✨Tip Number 1
Get to know Aesop's values and culture before your interview. We want to see that you resonate with our commitment to sustainability and inclusivity. Research our products and think about how you can embody our approach to customer service.
✨Tip Number 2
Practice your communication skills! We love candidates who can engage and listen effectively. Try role-playing with a friend to simulate customer interactions, focusing on empathy and understanding diverse perspectives.
✨Tip Number 3
Showcase your passion for skincare and customer service during the interview. Share personal experiences where you've gone above and beyond for customers. This will help us see how you can contribute to creating exceptional experiences at Aesop.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our team.
We think you need these skills to ace Retail Consultant -Aesop
Some tips for your application 🫡
Show Your Passion for Aesop:When you're writing your application, let your love for Aesop shine through! Talk about why you admire our approach to skincare and how it resonates with you. We want to see that you’re genuinely excited about being part of our team.
Highlight Your Customer Service Skills:Make sure to showcase any experience you have in customer service roles. We’re looking for those who can engage and listen to customers effectively. Share specific examples of how you've made a positive impact in previous roles!
Emphasise Teamwork and Inclusivity:We value collaboration and inclusivity, so don’t forget to mention your experiences working in teams. Tell us how you’ve contributed to creating a positive environment and how you embrace diverse perspectives.
Keep It Professional Yet Personal:While we want you to be yourself, remember to keep your application professional. Use clear language and structure your thoughts well. And hey, applying through our website is the best way to get noticed, so don’t miss out!
How to prepare for a job interview at Battersea Power Station
✨Know Aesop Inside Out
Before your interview, dive deep into Aesop's values, products, and commitment to sustainability. Familiarise yourself with their skincare philosophy and how they engage with customers. This knowledge will not only impress the interviewers but also help you align your answers with the company's ethos.
✨Showcase Your Customer Service Skills
Since the role is all about engaging with customers, prepare examples from your past experiences where you've excelled in customer service. Think of specific situations where you demonstrated empathy, problem-solving, or effective communication. This will highlight your ability to create an inclusive experience for all customers.
✨Emphasise Teamwork and Collaboration
Aesop values team players, so be ready to discuss how you've contributed to a team environment in previous roles. Share stories that showcase your ability to listen, support others, and work towards common goals. This will demonstrate that you can thrive in their collaborative culture.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about Aesop's approach to product development or how they foster inclusivity within their teams. Asking thoughtful questions shows your genuine interest in the company and the role, making you stand out as a candidate.
