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- Tasks: Welcome guests, sell audio guides, and provide excellent customer service throughout the venue.
- Company: Join the Ramses and the Pharaoh’s Gold exhibition at Battersea Power Station.
- Benefits: Flexible hours, dynamic work environment, and a chance to be part of a world-class experience.
- Why this job: Engage with diverse guests and create unforgettable experiences in an exciting exhibition.
- Qualifications: Customer service experience preferred; strong communication and teamwork skills essential.
- Other info: Temporary role from February 2026 to January 2027 with full and part-time options.
The predicted salary is between 12 - 15 £ per hour.
The Ramses and the Pharoah’s Gold exhibition tour has come to Neon at Battersea Power Station on its only UK stop on a multi-venue world tour. As a retail associate, you’ll welcome guests with an opportunity to purchase audio guides to assist them around the venue, a photo opportunity, and offer excellent customer service in the retail space, café, and throughout the VR experience.
Ideally, you will have experience in a customer service or visitor-facing role, such as retail, front of-house, or museum work. While this is not essential, the key qualities we are looking for include the ability to engage confidently with a wide range of guests in a warm and friendly manner, and a genuine interest in our products. You should also be willing to learn about our range so you can speak about it confidently and help increase sales through effective upselling. Be part of something special and help us create a world-class venue with incredible experiences for London.
Responsibilities- Sales, Service & Floor Presence
- Warmly welcome guests and confidently engage them.
- Use strong product knowledge to deliver excellent service and upsell where appropriate.
- Process card payments accurately and in line with GDPR requirements.
- Maintain high store standards with attention to detail.
- Carry out delegated tasks that support the wide objectives assigned by management.
- Maintain an organized stockroom, including pricing, tagging, and inventory management.
- Assist with deliveries, stock counts, and waste disposal as needed.
- Provide clear guidance to ensure guests understand the VR experience and feel safe and comfortable.
- Scan tickets, escort guests to and from the VR area, and oversee safe entry/exit.
- Deliver excellent service while adhering to all health and safety standards in the café environment.
- Flexible Availability: Able to work evenings and weekends.
- POS Experience: Previous experience with POS systems preferred.
- Physical Capability: Comfortable standing for long periods; handling stock; lifting up to 10kg; using a pump truck to move loads over 20kg; unloading shipments.
- Experience: Minimum 1 year in a customer-facing, sales-focused environment.
- Communication Skills: Clear, effective communication with guests, colleagues, and management.
- Team Player: Collaborative, supportive, and able to contribute to a positive work environment.
- Results-Driven: Adaptable, motivated, and open to new challenges.
- Food safety experience / qualifications.
We have both full and part-time contracts available. This role is temporary. The exhibition will run from mid February 2026 to 3rd January 2027.
Retail Associate- NEON employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Associate- NEON
✨Tip Number 1
Get to know the venue and its offerings inside out! Familiarise yourself with the exhibition, products, and services so you can chat confidently with guests. This will not only help you upsell but also show your genuine interest in what you're selling.
✨Tip Number 2
Practice your customer service skills! Engage with friends or family as if they were guests at the exhibition. The more comfortable you are in welcoming and assisting others, the better you'll perform when it counts.
✨Tip Number 3
Be flexible and ready to adapt! The retail environment can be unpredictable, especially in a busy venue like this. Show that you're a team player by being open to taking on different tasks and helping out wherever needed.
✨Tip Number 4
Apply through our website for a smoother process! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Retail Associate- NEON
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service or visitor-facing roles. We want to see how you've engaged with guests in the past, so share specific examples that showcase your friendly and warm approach!
Know Our Products: Take some time to research our exhibition and products before applying. We love candidates who can speak confidently about what we offer, so show us your genuine interest and enthusiasm for our range in your application!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Battersea Power Station
✨Know Your Stuff
Familiarise yourself with the Ramses and the Pharaoh’s Gold exhibition. Understand the products you'll be selling, like audio guides and merchandise. This knowledge will help you engage confidently with guests and upsell effectively.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you welcomed guests, handled queries, or resolved issues. This will demonstrate your ability to create a warm and friendly atmosphere.
✨Practice Your Communication
Since clear communication is key, practice speaking about the exhibition and its offerings. You could even role-play with a friend to simulate guest interactions. This will help you feel more comfortable during the actual interview.
✨Be Ready for Teamwork Questions
Expect questions about teamwork and collaboration. Think of times when you worked well in a team, supported colleagues, or contributed to a positive work environment. Highlighting your team player attitude will resonate well with the interviewers.