At a Glance
- Tasks: Engage clients, recommend skincare products, and exceed sales targets in a luxury environment.
- Company: LIPS Healthcare, a leading clinic focused on exceptional patient care and innovative treatments.
- Benefits: Competitive pay, full training, and opportunities for personal and professional growth.
- Other info: Fast-paced, dynamic environment with a focus on luxury client experiences.
- Why this job: Join a passionate team and help clients look and feel their best every day.
- Qualifications: Sales experience and a passion for skincare; training provided for the right candidate.
The predicted salary is between 15 - 15 £ per hour.
Pay: £13.80 - £15.00 per hour
Location: Battersea Power Station, London
Department: Retail & Wellness
Employment Type: Full-time
LIPS Healthcare is a leading multidisciplinary clinic dedicated to delivering exceptional patient care through innovation, expertise, and outstanding service. We offer advanced aesthetic, wellness, and healthcare treatments in a luxury clinical environment, helping our clients look and feel their best.
We are looking for a commercially driven Wellness & Skincare Sales Advisor who is passionate about sales and delivering exceptional customer experiences. While experience in skincare or aesthetics is an advantage, we are primarily looking for someone with outstanding consultative sales skills, a proactive mindset, and the ability to build lasting client relationships. Full training on our products, brands, and treatment offerings will be provided.
Key Responsibilities- Proactively engage with clients to understand their goals and recommend suitable skincare products, wellness solutions, and treatment plans
- Consistently achieve and exceed retail sales targets
- Identify opportunities to cross-sell and upsell premium skincare products and clinic treatments
- Build strong, long-term relationships with clients through exceptional service and personalised recommendations
- Educate clients on the benefits, usage, and expected results of recommended products and treatments
- Develop in-depth knowledge of our premium skincare brands, including Obagi Medical, Medik8, Alastin, Dr. Levy, Heliocare, Epicutis, Jane Iredale, Healthxchange products, supplements, and vitamin ranges
- Stay up to date with new product launches, promotions, and industry trends
- Work collaboratively with clinicians and therapists, referring clients to appropriate treatments when required
- Support in-store events, promotional campaigns, and product launches
- Maintain attractive and well-stocked retail displays and manage stock inventory
- Deliver a luxury client experience while maintaining professionalism, confidentiality, and compliance with company policies and procedures
- Accurately process retail transactions and maintain client records where required
- Proven experience in a sales-focused role with a strong track record of meeting or exceeding sales targets
- Experience in consultative selling, cross-selling, and upselling products or services
- Strong commercial awareness with a results-driven mindset
- Excellent communication, interpersonal, and relationship-building skills
- Ability to identify customer needs and confidently recommend tailored solutions
- Passion for delivering exceptional customer service
- Highly motivated, proactive, and confident engaging with clients
- Strong organisational skills and attention to detail
- Ability to work effectively in a fast-paced environment
- Experience within luxury retail, beauty, skincare, aesthetics, wellness, healthcare, hospitality, or premium customer service
- Previous experience working with premium or luxury brands
- Knowledge of skincare products, supplements, or wellness products
- Consultative Selling
- Relationship Building
- Customer Engagement
- Sales Negotiation
- Cross-selling & Upselling
- Commercial Awareness
- Target Driven
- Communication & Influencing
- Organisation & Time Management
- Teamwork
- Professionalism
- Client-Focused Mindset
StudySmarter Expert Advice🤫
We think this is how you could land Wellness and Skin Care Advisors - LIPS in London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Battersea Power Station!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Battersea Power Station.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Battersea Power Station.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Battersea Power Station!
We think you need these skills to ace Wellness and Skin Care Advisors - LIPS in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Battersea Power Station
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Battersea Power Station's Values
Before the interview, dig deep into Battersea Power Station's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
