At a Glance
- Tasks: Lead the in-studio customer experience and manage high-energy environments.
- Company: One City, a vibrant studio focused on exceptional member experiences.
- Benefits: Competitive pay, unlimited classes, and clear career progression opportunities.
- Other info: Flexible shifts with opportunities for growth into management roles.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in fast-paced environments and strong leadership skills.
The predicted salary is between 12 - 14 £ per hour.
Overview
Pay: £12.80/hr (FOH shifts) | £14/hr (Lead shifts). One City is looking for a driven, high-energy individual to join our team as a Studio Lead and head up our in-studio customer experience. One City seeks a Studio Lead who will split time between Front of House shifts and Lead shifts, acting as the primary driver of the in-studio experience. You will manage the live environment, ensuring energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.
Key Responsibilities
- Member Experience: Take full ownership of the new customer journey. Ensure every first-timer greeting and studio walkthrough is delivered at a high level, informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with promptly.
- Refuel Management: Oversee the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
- Atmosphere & Energy Leadership: Drive the Vibe: Take responsibility for energy levels in the studio, aligned with the One City brand from open to close.
- Events & Collabs: Lead on the ground for studio events, themed classes, and brand collaborations, ensuring flawless execution and maximum member engagement.
- Lead the Team: Set the pace for the Front of House team, ensuring every staff member is proactive, professional, and contributing to the environment.
- Operational Excellence: Precision Standards: Conduct daily walkthroughs to ensure studios, changing rooms, and communal areas are immaculate.
- Shift Ownership: Manage opening/closing procedures and delegate tasks to keep the studio 'performance-ready'.
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
Are You The One? What we're looking for:
- Leadership Potential: Experience in a fast-paced environment and readiness to take on more responsibility.
- Atmosphere Driven: Ability to influence energy and keep a team motivated under pressure.
- Highly Organised: Enjoy coordinating events and managing a busy floor.
- Kind & Authoritative: Provide direct feedback with empathy and lead by example.
Logistics
- Flexibility is Key: Shifts can start as early as 5:30 am or finish as late as 8:30 pm.
- Weekend Energy: We are open 7 days a week; regular weekend work is required.
Why One City?
- Competitive Pay: £12.80/hr (FOH) up to £14/hr (Lead shifts).
- UNLIMITED One City classes: Run City & Cycle City.
- Clear Progression: A direct path for those looking to move into Assistant or Studio Management.
How To Join One City
We want to see your energy. Alongside your CV, please send us a 1-minute video telling us: 'What does a top-tier customer walkthrough look like to you, and how do you maintain a high-energy atmosphere during a busy shift?'
Studio Lead / Customer Experience - One City in London employer: Battersea Power Station
One City is an exceptional employer that prioritises a vibrant work culture and employee growth, offering competitive pay and unlimited access to classes. As a Studio Lead, you'll thrive in a dynamic environment where your leadership skills will shine, and you'll have clear pathways for progression into management roles. Join us in creating an engaging customer experience while enjoying the benefits of working in a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Studio Lead / Customer Experience - One City in London
✨Tip Number 1
Get your energy levels up! When you walk into that interview or meet-up, bring the vibe. Show them you can match the high-energy atmosphere they’re looking for at One City.
✨Tip Number 2
Practice your customer walkthrough! Think about how you'd greet a first-timer and guide them through the studio. Make it informative and welcoming – this is your chance to shine!
✨Tip Number 3
Be ready to talk about your leadership experience. They want someone who can drive the vibe and keep the team motivated, so have some examples of how you've done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to show your interest and get noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Studio Lead / Customer Experience - One City in London
Some tips for your application 🫡
Show Your Energy:We want to see your vibrant personality shine through in your application! Make sure to convey your enthusiasm for the role and how you can bring that high-energy vibe to One City.
Tailor Your CV:Don’t just send a generic CV. Highlight your experience in fast-paced environments and any leadership roles you've had. We’re looking for someone who can manage the atmosphere and keep the team motivated!
Nail the Video:Your 1-minute video is your chance to impress us! Be clear and engaging when explaining what a top-tier customer walkthrough looks like, and show us how you’d keep the energy levels up during busy shifts.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. We love seeing applications come directly from our platform, so don’t miss out on that opportunity!
How to prepare for a job interview at Battersea Power Station
✨Show Your Energy
One City is all about high energy, so make sure you bring that to the interview! Practise speaking with enthusiasm and positivity. Think about how you can convey your passion for creating a vibrant atmosphere and how you would engage customers right from the start.
✨Know the Customer Journey
Familiarise yourself with what a top-tier customer walkthrough looks like. Be ready to discuss how you would greet new customers and guide them through their experience. Highlight any past experiences where you’ve successfully managed customer interactions or events.
✨Demonstrate Leadership Skills
As a Studio Lead, you'll need to set the pace for your team. Prepare examples of how you've led a team in a fast-paced environment before. Share specific instances where you motivated others or handled challenges effectively, showing that you can keep the vibe up even under pressure.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about One City’s culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
