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- Tasks: Lead a dynamic team and ensure exceptional customer service in a vibrant retail environment.
- Company: Join ThruDark, a brand that values Humility, Unity, and Integrity.
- Benefits: Enjoy ThruDark kit vouchers, enhanced pension scheme, and access to the latest tech.
- Why this job: Be a key player in launching a new store at Battersea Power Station.
- Qualifications: Experience in retail leadership and strong communication skills are essential.
- Other info: Flexible hours and a supportive team culture await you!
The predicted salary is between 36000 - 60000 £ per year.
ThruDark is recruiting for a Store Manager to support the launch and operation of our new store at Battersea Power Station. As the Store Manager, you will be responsible for the overall performance and day‑to‑day operation of the store. You will lead, inspire, and develop your team to deliver exceptional customer service while driving strong commercial results. Acting as a brand ambassador for ThruDark, you will ensure the store reflects the company’s high standards, values, and identity at all times. You will take full ownership of Health & Safety compliance within the store, ensuring a safe environment for customers, colleagues, and visitors. Using your strong leadership skills, product knowledge, and commercial awareness, you will create a high‑performing store environment while maintaining operational and safety excellence.
Responsibilities
- Lead by example, delivering outstanding customer service and setting clear expectations for the team
- Recruit, develop, coach, and motivate the store team to consistently perform at a high level
- Maintain a strong and visible presence on the shop floor, actively engaging with customers
- Drive commercial performance, ensuring sales targets and KPIs are met or exceeded
- Represent and promote the ThruDark brand and core values of Humility, Unity, and Integrity in all interactions
- Take full responsibility for Health & Safety compliance, ensuring all legal, regulatory, and company standards are met at all times
- Conduct regular Health & Safety checks, risk assessments, and audits, ensuring actions are followed up and completed
- Ensure all team members are fully trained and compliant with Health & Safety procedures and safe working practices
- Oversee stock management processes, including inventory accuracy, replenishment, and safe handling of stock
- Ensure store visual merchandising and presentation standards are consistently upheld in line with brand guidelines and safety requirements
- Manage all operational processes, including rotas, payroll accuracy, daily briefings, and back‑of‑house organisation
- Handle customer complaints, incidents, and escalations professionally and in line with company procedures
- Complete opening and closing procedures, including cash handling, security, and reconciliation
- Analyse store performance data to identify opportunities for commercial growth, operational improvements, and risk reduction
- Ensure compliance with all company policies, legal requirements, and employment legislation
- Work closely with the Retail Manager to support wider retail strategies and upcoming initiatives
About you
- Proven experience in a Store Manager or senior retail leadership role
- Strong leadership, communication, and interpersonal skills
- Strong visual merchandising skills
- Sound knowledge of retail Health & Safety requirements and compliance standards
- Commercially focused with a strong understanding of retail KPIs, stock management, and store operations
- Highly organised with excellent multitasking and problem‑solving abilities
- Flexible to work evenings, weekends, and bank holidays as required
- Confident using MS Office, POS systems, and retail technology
- Proactive, accountable, and able to thrive in a fast‑paced retail environment
- Passion for quality, functionality, and performance‑led products
Desirable but not essential
- Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands)
- Experience handling VIP or high‑value customers
- Personal interest in outdoor pursuits, fitness, adventure
In Return
- Be part of a passionate, supportive, and driven team
- ThruDark kit vouchers throughout the year
- Access to the latest technology and software to support your role
- Enhanced pension scheme
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Store Manager - ThruDark in London employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - ThruDark in London
✨Tip Number 1
Get to know the company inside out! Research ThruDark's values, products, and culture. When you walk into that interview, you want to show them you’re not just another candidate but someone who truly gets what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. This will help you demonstrate your strong leadership skills and how you can inspire others at ThruDark.
✨Tip Number 3
Be ready to talk numbers! Brush up on your retail KPIs and be prepared to discuss how you've driven sales in the past. Showing that you understand commercial performance will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager - ThruDark in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and the ThruDark brand shine through. We want to see how your passion aligns with our values of Humility, Unity, and Integrity.
Tailor Your Experience: Make sure to highlight your relevant experience in store management or leadership roles. We’re looking for someone who can lead a team and drive commercial performance, so be specific about your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Store Manager role at Battersea Power Station.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Battersea Power Station
✨Know the Brand Inside Out
Before your interview, make sure you understand ThruDark's values and products. Familiarise yourself with their brand identity, especially their commitment to quality and performance-led products. This will help you demonstrate your passion for the brand and how you can embody its values as a Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific situations where you motivated your team, handled conflicts, or improved performance. Being able to articulate your leadership style and how it aligns with ThruDark's focus on exceptional customer service will set you apart.
✨Be Ready for Health & Safety Questions
Given the importance of Health & Safety compliance in this role, brush up on relevant regulations and best practices. Be prepared to discuss how you've ensured safety in past positions and how you would implement these standards at ThruDark. This shows you're proactive and responsible.
✨Demonstrate Commercial Awareness
Understand retail KPIs and be ready to discuss how you've driven sales and improved store performance in the past. Bring data or examples that highlight your commercial focus, such as how you met or exceeded sales targets. This will show that you can contribute to ThruDark's growth and success.
