At a Glance
- Tasks: Inspire guests with premium travel experiences and deliver exceptional service.
- Company: Join Virgin Atlantic Holidays at our flagship store in Battersea Power Station.
- Benefits: Earn a competitive salary, commission, and enjoy industry-leading staff travel perks.
- Other info: Flexible shifts available; embrace a vibrant, inclusive work culture.
- Why this job: Be part of a dynamic team shaping the future of premium travel.
- Qualifications: Passion for travel, excellent customer service skills, and a desire to exceed targets.
The predicted salary is between 27454 - 27454 £ per year.
Salary: £27,454 with the opportunity to earn commission
Location: Battersea Power Station
Contract: Permanent - Full time and Part time available
Hours: Shift-based, retail stores operate 7 days a week between 9:00am and 9:00pm. This role requires flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
In a nutshell
We’re turning up the red at Battersea Power Station. Our new Virgin Atlantic Holidays flagship store is coming - and that’s not the only exciting thing we’ve got up our sleeve. We're delighted to share that we’re further expanding our retail presence in London, with three new stores opening between October and February. Watch this space... Virgin Atlantic Holidays is on an exciting journey returning to London to define a new era of premium travel and enable every guest to holiday to the fullest. This premium travel advisory role is for someone who can inspire with confidence, bringing the Virgin Atlantic Holidays promise to life in one of the world’s most dynamic travel markets. Our vision is to become the most loved travel company – helping guests get the most out of every journey.
Day to day
- Deliver premium service during every interaction, both pre-and post-sale, while actively identifying opportunities to maximise sales and create memorable guest experiences, embodying our values of 'Think Red', 'Make Friends' and 'Be Amazing'
- No two days are the same. One moment you'll be helping a couple plan their honeymoon in the Maldives, the next you'll be inspiring a family to discover Orlando, before welcoming guests into the store for an exclusive travel event
- Consistently achieve and exceed personal and team performance targets including sales and guest experience metrics through a proactive, guest-focused approach, taking ownership of enquiries and converting opportunities into bookings.
- Maintain expert knowledge of destinations, products, hotels and travel trends, demonstrating a proactive approach to staying up to date with new products, hotel offerings and destination updates.
- Work collaboratively with your team to support the day-to-day success of the store, contributing to a positive, high-performing sales culture
- Provide exceptional after-sales support, taking ownership of guest enquiries, amendments and travel-related requests, ensuring every guest receives a seamless experience from booking through to travel and beyond
About you
- We're looking for someone with excellent interpersonal skills, natural warmth and charisma, and a genuine passion for travel and tourism.
- Demonstrated customer service skills with a passion and desire to deliver a premium experience.
- Proven ability to achieve performance targets and key KPIs in a fast-paced sales or retail environment.
- Previous experience within the airline, travel, tourism, hospitality, or luxury service industry is desirable.
- A passion for premium travel, with a commitment to staying informed about destinations, trends, and exceptional travel experiences.
- Strong ability to build long-term guest relationships through personalised service, trust, and tailored recommendations.
- Confident in creating genuine connections to convert enquiries into bookings, and making guests feel valued, understood, and supported.
- Skilled at communicating value over price, confidently positioning premium products and experiences in a calm and reassuring way.
- Adaptable and resilient, with a positive, solution-focused approach to working in a fast-changing environment.
What We Offer
- With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our guests have the best store experience!
- Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination
- Go above and beyond and get rewarded for it. Our uncapped commission scheme rewards great guest experiences and outstanding sales performance, giving you the opportunity to significantly increase your earnings
- Develop your knowledge through Virgin Ventures, with exclusive learning opportunities and partnerships with leading tourist boards and travel suppliers
- Generous contributory pension scheme and life assurance
- Our iconic Vivienne Westwood uniform in your choice of styles!
Be yourself – Our differences make us stronger
Our guests come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team.
Retail Travel Advisor - Virgin Atlantic Holidays in London employer: Battersea Power Station
LIPS Healthcare is an exceptional employer, offering a vibrant work culture at the iconic Battersea Power Station. With a focus on professional development and leadership opportunities, employees can thrive in a supportive environment that values service excellence and teamwork. Join us to be part of a growing team dedicated to delivering high-end patient experiences while enjoying competitive benefits and a dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Travel Advisor - Virgin Atlantic Holidays in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Battersea Power Station who are looking for fresh talent for roles like Retail Travel Advisor - Virgin Atlantic Holidays.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Battersea Power Station and give you a leg up for your Retail Travel Advisor - Virgin Atlantic Holidays application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Retail Travel Advisor - Virgin Atlantic Holidays openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Retail Travel Advisor - Virgin Atlantic Holidays in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Retail Travel Advisor - Virgin Atlantic Holidays role at Battersea Power Station.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Retail Travel Advisor - Virgin Atlantic Holidays position at Battersea Power Station.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Battersea Power Station.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Battersea Power Station's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Retail Travel Advisor - Virgin Atlantic Holidays.
How to prepare for a job interview at Battersea Power Station
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Battersea Power Station.
