Box Office Manager - NEON in London

NEON Global is a leading global experience entertainment company dedicated to creating extraordinary, immersive, and large-scale experiences. We believe that people all around the world should be able to Get Closer™ to what they love and who they love. By being the bridge that allows fans and families to cross into familiar yet new worlds, we create NEON experiences and unforgettable memories. From imagining, re-imagining, designing, and building large-scale exhibits, installations, and attractions, to crafting bespoke multimedia experiences, NEON delivers unparalleled entertainment experiences that capture the hearts and minds of audiences worldwide.

With over 60 years of experience delivering globally recognized key projects, our team takes pride in our turn-key solutions for our clients worldwide. Trusted for our capabilities in creating live events, exhibitions, and immersive spatial design, we make the dreams of dreamers come true, and take brands and experiences into new frontiers in scale and efficiency.

We are seeking an experienced and commercially minded Box Office Manager to join our team on a fixed-term contract at NEON at Battersea Power Station. This role plays a critical part in maximising ticket sales and ensuring a smooth, customer-focused box office operation. A key focus of the role is acting as the primary day-to-day liaison with NEON’s ticketing partner, Fever, working closely with internal marketing, finance, and operations teams to support sales targets, attendance management, and promotional activity.

• Act as the main point of contact between NEON and ticketing partner Fever, attending regular sales and marketing meetings and maintaining strong working relationships.
• Support the setup and execution of ticket offers, discounts, promo codes, and sales initiatives.
• Monitor ticket sales, capacity, and attendance trends, proactively identifying opportunities to optimise revenue.
• Assist with sales forecasting and reporting, working closely with finance and marketing teams.
• Oversee day-to-day box office operations on site, ensuring a high standard of customer service.
• Manage box office staffing schedules and training to ensure consistent service delivery.
• Handle customer ticketing queries, escalations, and resolution of ticketing issues in collaboration with Fever.
• Ensure box office processes align with NEON brand standards and operational requirements.
• Liaise with Battersea Power Station management to oversee the distribution and tracking of tickets through their community engagement programmes.
• Coordinate all complimentary ticket requests, including press, stakeholders and VIPs.
• Support the wider venue operations team to ensure smooth visitor flow and admission processes.
• Produce regular sales and attendance reports for internal stakeholders.
• Track performance of promotions, offers, and campaigns.
• Maintain accurate records of comps, offers, and ticket allocations.

• Proven experience (1-2 years+) in a box office, ticketing, or sales operations role within attractions, exhibitions, live events, or visitor experiences.
• Strong understanding of ticketing platforms and third-party ticketing partnerships (experience working with Fever or similar platforms highly desirable).
• Commercially aware, with the ability to analyse sales data and identify revenue opportunities.
• Excellent communication and stakeholder management skills.
• Highly organised, detail-oriented, and comfortable working in a fast-paced, visitor-facing environment.
• Confident problem-solver with a customer-first mindset.