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For Companies At a Glance
- Tasks: Welcome guests and provide information about Battersea Power Station and its offerings.
- Company: Join Ethos Farm, a creative company revitalising Battersea Power Station into a vibrant community hub.
- Benefits: Enjoy flexible hours, a motivating workplace, and opportunities for personal development.
- Why this job: Be part of an iconic location, connect with diverse visitors, and enhance their experience.
- Qualifications: Passion for customer service and a willingness to learn about the Power Station's heritage.
- Other info: Shifts include weekends; perfect for students seeking part-time work.
BACKGROUND
Ethos Farm are delighted to be recruiting for Guest Service Associates located at the Battersea Power Station, London’s Newest Urban Quarter.
The iconic Grade II* listed building and local spaces are being brought back to life as one of the world\’s most exciting and innovative mixed-use neighbourhoods.
A place for locals, tourists, and residents to enjoy a unique blend of restaurants, shops, parks, and cultural spaces This is a place to work, live, shop, eat and enjoy.
Ethos Farm are imaginative and bold, constantly pushing the boundaries to achieve results. Our culture embraces creativity, diversity, and progression, nurturing everyone we work with to reach the top of their profession.
We now have openings for a Guest Services Associate to join our Guest Services team at Battersea Power Station.
KEY FOCUS
The key focus of this role is to ensure guests have a unique experience when visiting Battersea Power Station by using your impressive knowledge of the retailers, restaurants all facilities & the local community.
In this role, you will be responsible for;
- Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location
- Looking after the upkeep of the shared facilities & actively promoting the Power Stations products and services
- Assisting customers with shop mobility and accessibility needs
- Managing all incoming customer correspondence and communications whilst providing a professional timely first-line response to all queries
- Assisting the Guest Service Team Leader in duties relating to promotional and PR activities
- Dealing efficiently and calmly with any guest issues relating to lost property, first aid, and safety protocols
- Helpfully providing visitors with other tourist information
Skills & Experience
We’re looking for someone with a;
- Willingness and the skill set to learn about the location and the Power Station’s heritage
- A passion for customer service and connecting with customers, tourists & the local community
- An enthusiastic and positive attitude with the willingness to accommodate all visitor’s needs
- Results orientated and a desire to achieve high-quality guest service standards consistently
- A high level of personal presentation as Battersea Power Station is committed to attracting, developing, and retaining the very best people from the wide & diverse talent application process
We do this by offering a flexible, motivating, and inclusive workplace in which talent is truly recognised, developed, and rewarded.
We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment that respects, values, celebrates, and makes the most of people’s individual differences.
We are happy to consider applications from candidates who need some form of flexible work, so please ask us for more details
Monday to Sunday. Shifts patterns are 9 hours 09:30-18:30 or 12:30 – 21:30 with Fridays and Saturdays ending at 22:30. Candidate must be able to do a mixture of weekends and weekdays. Ideally we are looking for 24-32 hours per week.
Contract available: 32 hour – Permanent.
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Guest Service Associate (32 hours) - Battersea Power Station employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Associate (32 hours) - Battersea Power Station
✨Tip Number 1
Familiarise yourself with Battersea Power Station and its history. Knowing the background and significance of the location will not only impress during interviews but also help you connect better with guests.
✨Tip Number 2
Engage with the local community and businesses around Battersea Power Station. Building relationships with local retailers and restaurants can provide you with valuable insights to share with guests, enhancing their experience.
✨Tip Number 3
Showcase your customer service skills in real-life scenarios. Consider volunteering or taking part in events where you can practice welcoming and assisting people, as this will demonstrate your passion for guest services.
✨Tip Number 4
Be prepared to discuss how you would handle various guest situations. Think about potential challenges you might face in a busy environment and how you would resolve them, as this will highlight your problem-solving abilities.
We think you need these skills to ace Guest Service Associate (32 hours) - Battersea Power Station
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Service Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully connected with customers or handled challenging situations in previous roles.
Highlight Local Knowledge: Mention any familiarity you have with Battersea Power Station and its surrounding area. This could include knowledge of local attractions, restaurants, or community events that would enhance the guest experience.
Personal Presentation: Since the role requires a high level of personal presentation, ensure your CV and cover letter are well-formatted and free of errors. Consider your own presentation when submitting your application, as it reflects your attention to detail.
How to prepare for a job interview at Battersea Power Station
✨Know Your Stuff
Familiarise yourself with Battersea Power Station's history, the local community, and the various retailers and restaurants in the area. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to meet a customer's needs, as this role is all about creating unique guest experiences.
✨Emphasise Your Positive Attitude
During the interview, let your enthusiasm shine through. Ethos Farm values a positive attitude, so express your excitement about the opportunity to work in such a vibrant environment and your willingness to accommodate all visitors' needs.
✨Dress to Impress
Since personal presentation is important for this role, make sure to dress smartly for your interview. A polished appearance will demonstrate your professionalism and respect for the company's standards.
