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- Tasks: Create memorable experiences for guests at the iconic Battersea Power Station.
- Company: Join Ethos Farm, a bold and imaginative company in London's newest urban quarter.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Opportunities for growth in a dynamic and creative workplace.
- Why this job: Be part of a diverse team and connect with locals and tourists alike.
- Qualifications: Passion for customer service and a willingness to learn about the Power Station.
Overview
The key focus of this role is to ensure guests have a unique experience when visiting Battersea Power Station by using your impressive knowledge of the retailers, restaurants all facilities & the local community. In this role, you will be responsible for welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location.
Responsibilities
- Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location.
- Looking after the upkeep of the shared facilities & actively promoting the Power Stations products and services.
- Assisting customers with shop mobility and accessibility needs.
- Managing all incoming customer correspondence and communications whilst providing a professional timely first-line response to all queries.
- Assisting the Guest Service Team Leader in duties relating to promotional and PR activities.
- Dealing efficiently and calmly with any guest issues relating to lost property, first aid, and safety protocols.
- Helpfully providing visitors with other tourist information.
Qualifications
- Willingness and the skill set to learn about the location and the Power Station\’s heritage.
- A passion for customer service and connecting with customers, tourists & the local community.
- An enthusiastic and positive attitude with the willingness to accommodate all visitor\’s needs.
- Results orientated and a desire to achieve high-quality guest service standards consistently.
- A high level of personal presentation as Battersea Power Station is committed to attracting, developing, and retaining the very best people from the wide & diverse talent application process.
Work hours and Flexibility
Monday to Sunday. Shift patterns are 9 hours 09:30-18:30 or 12:30 – 21:30 with Fridays and Saturdays ending at 22:30. Candidate must be able to do a mixture of weekends and weekdays. Ideally we are looking for 24-32 hours per week.
About the location
Ethos Farm are delighted to be recruiting for Guest Service Associates located at the Battersea Power Station, London\’s Newest Urban Quarter. The iconic Grade II listed building and local spaces are being brought back to life as one of the world\’s most exciting and innovative mixed‑use neighbourhoods. A place for locals, tourists, and residents to enjoy a unique blend of restaurants, shops, parks, and cultural spaces. This is a place to work, live, shop, eat and enjoy. Ethos Farm are imaginative and bold, constantly pushing the boundaries to achieve results. Our culture embraces creativity, diversity, and progression, nurturing everyone we work with to reach the top of their profession.
Diversity and Inclusion
We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment that respects, values, celebrates, and makes the most of people\’s individual differences. We are happy to consider applications from candidates who need some form of flexible work, so please ask us for more details.
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Guest Service Associate (32 hours) employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Associate (32 hours)
✨Tip Number 1
Get to know Battersea Power Station inside out! Familiarise yourself with the retailers, restaurants, and local attractions. This way, when you chat with guests, you can share your knowledge and make their experience unforgettable.
✨Tip Number 2
Show off your passion for customer service! When you meet potential employers, let your enthusiasm shine through. A positive attitude goes a long way in making a great first impression.
✨Tip Number 3
Practice your communication skills. Whether it’s answering questions or dealing with guest issues, being calm and professional is key. Role-play scenarios with friends to build your confidence!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Service Associate (32 hours)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you've gone above and beyond to help customers, as this will resonate with us at Ethos Farm.
Know Your Stuff: Do a bit of homework on Battersea Power Station and its offerings. Mentioning specific retailers or restaurants in your application shows us that you're genuinely interested and ready to provide guests with top-notch information.
Be Yourself: We love individuality! Don’t be afraid to let your personality come through in your application. A positive attitude and a friendly tone can make a big difference in how we perceive you as a potential Guest Service Associate.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Battersea Power Station
✨Know Your Stuff
Before the interview, dive deep into the history and offerings of Battersea Power Station. Familiarise yourself with the retailers, restaurants, and local attractions. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help someone. This is crucial for a Guest Service Associate, so be ready to share these stories!
✨Dress to Impress
Since personal presentation is key for this role, make sure you dress smartly for the interview. Choose an outfit that reflects professionalism while still being comfortable. You want to look the part and feel confident!
✨Be Enthusiastic and Positive
Your attitude can make a huge difference! Approach the interview with enthusiasm and positivity. Show that you’re excited about the opportunity to connect with guests and contribute to their experience at Battersea Power Station.