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- Tasks: Welcome guests and provide top-notch service at Battersea Power Station.
- Company: Join Ethos Farm in London's vibrant new urban quarter.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of an iconic location and create memorable experiences for visitors.
- Qualifications: Passion for customer service and a positive attitude.
- Other info: Diverse team with flexible work options available.
The predicted salary is between 24000 - 38400 £ per year.
BACKGROUND
Ethos Farm are delighted to be recruiting for Guest Service Associates located at the Battersea Power Station, London\’s Newest Urban Quarter.
The iconic Grade II* listed building and local spaces are being brought back to life as one of the world\’s most exciting and innovative mixed-use neighbourhoods.
A place for locals, tourists, and residents to enjoy a unique blend of restaurants, shops, parks, and cultural spaces This is a place to work, live, shop, eat and enjoy.
Ethos Farm are imaginative and bold, constantly pushing the boundaries to achieve results. Our culture embraces creativity, diversity, and progression, nurturing everyone we work with to reach the top of their profession.
We now have openings for a Guest Services Associate to join our Guest Services team at Battersea Power Station.
KEY FOCUS
The key focus of this role is to ensure guests have a unique experience when visiting Battersea Power Station by using your impressive knowledge of the retailers, restaurants all facilities & the local community.
In this role, you will be responsible for;
- Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location
- Looking after the upkeep of the shared facilities & actively promoting the Power Stations products and services
- Assisting customers with shop mobility and accessibility needs
- Managing all incoming customer correspondence and communications whilst providing a professional timely first-line response to all queries
- Assisting the Guest Service Team Leader in duties relating to promotional and PR activities
- Dealing efficiently and calmly with any guest issues relating to lost property, first aid, and safety protocols
- Helpfully providing visitors with other tourist information
Skills & Experience
We\’re looking for someone with a;
- Willingness and the skill set to learn about the location and the Power Station\’s heritage
- A passion for customer service and connecting with customers, tourists & the local community
- An enthusiastic and positive attitude with the willingness to accommodate all visitor\’s needs
- Results orientated and a desire to achieve high-quality guest service standards consistently
- A high level of personal presentation as Battersea Power Station is committed to attracting, developing, and retaining the very best people from the wide & diverse talent application process
We do this by offering a flexible, motivating, and inclusive workplace in which talent is truly recognised, developed, and rewarded.
We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment that respects, values, celebrates, and makes the most of people\’s individual differences.
We are happy to consider applications from candidates who need some form of flexible work, so please ask us for more details
Monday to Sunday. Shifts patterns are 9 hours 09:30-18:30 or 12:30 – 21:30 with Fridays and Saturdays ending at 22:30. Candidate must be able to do a mixture of weekends and weekdays. Ideally we are looking for 24-32 hours per week.
Contract available: 32 hour – Permanent.
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Guest Service Associate employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Associate
✨Tip Number 1
Get to know the Battersea Power Station inside out! Familiarise yourself with all the shops, restaurants, and local attractions. This way, when you chat with guests, you can share your knowledge and make their experience unforgettable.
✨Tip Number 2
Show off your personality! When you meet potential employers or network with others, let your enthusiasm for customer service shine through. A positive attitude goes a long way in making a great first impression.
✨Tip Number 3
Practice your communication skills. Whether it’s handling guest queries or promoting services, being clear and friendly is key. Role-play with friends or family to build your confidence before interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Ethos Farm.
We think you need these skills to ace Guest Service Associate
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you've gone above and beyond to help someone, as this will resonate with us at StudySmarter and the ethos of Ethos Farm.
Know Your Stuff: Do a bit of homework on Battersea Power Station and its offerings. Mentioning specific retailers or restaurants in your application shows that you're genuinely interested and ready to provide guests with top-notch information.
Be Yourself: We want to see the real you! Use a friendly and approachable tone in your application. This role is all about connecting with people, so let your personality come through in your writing.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Battersea Power Station
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge about Battersea Power Station and its offerings. Familiarise yourself with the restaurants, shops, and local attractions so you can confidently answer questions and impress the interviewers with your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about guest interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your passion for connecting with people.
✨Dress to Impress
Given the emphasis on personal presentation, make sure you dress smartly for the interview. A polished appearance not only shows that you take the opportunity seriously but also aligns with the high standards expected at Battersea Power Station.
✨Be Ready for Scenarios
Expect to be asked how you would handle various guest-related scenarios, such as dealing with lost property or assisting someone with accessibility needs. Practising your responses to these types of questions will help you feel more confident and prepared during the interview.
