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- Tasks: Safely operate the Land Train, providing a friendly transport service for visitors.
- Company: Join the vibrant team at Battersea Power Station, a cultural hotspot in London.
- Benefits: Competitive pay, health cash plan, discounts, and recognition schemes.
- Why this job: Be part of an iconic destination and enhance guest experiences every day.
- Qualifications: No specific qualifications required, just a passion for customer service and safety.
- Other info: Flexible hours with opportunities for overtime and team events.
The predicted salary is between 13 - 16 £ per hour.
Reports to: Guest Services Team Manager
Location: Circus Rd W, Nine Elms, London SW11 8DD
Pay: £***** per hour
Working hours: The contract is ******* hours per week, working Monday to Sunday. Start time is 11:00 and end time is 15:00. There is the opportunity to work overtime in Guest Services subject to operational demand.
About the destination: Battersea Power Station is an iconic Grade II* listed building and local spaces are being brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world. A place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces.
Role purpose: The primary purpose of this role is to safely and professionally operate the Land Train, a low-speed electric visitor transport service operating on a fixed route within Battersea Power Station. The role exists to enhance accessibility and overall guest experience by providing convenient transport for visitors, particularly families, elderly guests, and those with mobility needs. The Land Train Driver is responsible for delivering a friendly, reliable, and safety-focused service, ensuring strict adherence to operational procedures, designated routes, and speed limits while maintaining a welcoming presence and high standards of customer care in a shared pedestrian environment.
Overarching objectives:
- To safely and professionally operate the Land Train, a low-speed electric visitor transport service operating on a fixed route within Battersea Power Station.
- To enhance accessibility and the overall guest experience by providing a reliable, welcoming transport service for visitors, particularly families, elderly guests, and those with mobility needs.
- To ensure full compliance with operational procedures, safety standards, and site regulations while representing Guest Services in a highly visible, guest-facing role.
- Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs, and approaching them proactively and energetically.
- Demonstrating the service signatures: We are proudly part of the unfolding story; We see, listen and act; We are individually inclusive.
- Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation.
- Being punctual.
- Keeping yourself informed with information and completing all company trainings.
Key responsibilities:
- Power of Hello: "Team members will elevate every guest interaction by delivering a warm, confident welcome; engaging in meaningful and personalised conversations; offering proactive wayfinding and thoughtful recommendations; and taking full ownership of issue resolution to create a seamless and memorable guest experience."
- Operate the Land Train safely on the designated route and approved stops only.
- Complete all pre-operation and post-operation checks.
- Adhere strictly to speed limits (maximum 4mph; 1mph at speed bumps) and pedestrian-zone safety requirements.
- Assist passengers with boarding and disembarking, offering additional support to those who need it.
- Maintain clear communication with Security, Site Control, and Duty Managers during operation.
- Monitor passenger behaviour and manage unsafe conduct calmly and professionally.
- Suspend operations when required due to safety, weather, or footfall conditions.
- Uphold excellent customer service standards at all times.
Welcoming customers to our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money; our financial wellbeing tool to help you plan and manage your finances. We run numerous recognition schemes and team events.
Land Train Driver in England employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Land Train Driver in England
✨Tip Number 1
Get to know the company and its vibe! Before your interview, check out Battersea Power Station's website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your 'Power of Hello'! Since this role is all about guest interaction, think about how you can make every greeting warm and engaging. Role-play with a friend or family member to get comfortable with delivering a friendly welcome and handling different guest scenarios.
✨Tip Number 3
Be ready to showcase your teamwork skills! During the interview, share examples of how you've worked well with others in the past. Highlight times when you’ve helped teammates or adapted to changing situations, as this shows you’re flexible and a great fit for the Guest Services team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Battersea Power Station. Good luck!
We think you need these skills to ace Land Train Driver in England
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and enthusiasm. Remember, this role is all about providing a warm and welcoming experience for our guests.
Tailor Your Application: Make sure to tailor your application to the Land Train Driver role specifically. Highlight any relevant experience you have, especially in customer service or driving roles. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Battersea Power Station
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Land Train Driver. Familiarise yourself with the operational procedures, safety standards, and customer service expectations outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing guest experiences, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, especially in a transport or hospitality setting.
✨Demonstrate Safety Awareness
Safety is key for this position, so be ready to discuss how you prioritise safety in your work. You might want to mention any relevant experience you have with operating vehicles or working in environments where safety protocols are crucial.
✨Be Personable and Engaging
As a Land Train Driver, you'll be interacting with guests regularly. Practice being warm and approachable in your responses during the interview. Use positive body language and maintain eye contact to convey your enthusiasm for the role and your commitment to providing a friendly service.
