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- Tasks: Lead the team in delivering top-notch customer service and manage club operations.
- Company: Join Educated Body at the iconic Battersea Power Station.
- Benefits: Earn £13.85 per hour with flexible shifts and a vibrant work environment.
- Why this job: Be the face of our club, making a real difference in residents' experiences.
- Qualifications: Must be Level 3 PT qualified with strong communication skills.
- Other info: Great opportunity for career growth in a dynamic hospitality setting.
The predicted salary is between 11 - 16 £ per hour.
Location: Battersea Power Station
Salary: £13.85 per hour
Current shifts: 32 hours pw
As Duty Manager, you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the development and will be the first and main point of contact for all queries within the Club. Your key day-to-day duties involve the operation of the entire Club facility, reporting into the Club & Spa Manager. Service Delivery will be at the highest level.
Key Responsibilities- General
- To maintain a high standard of appearance and personal hygiene as laid down by Educated Body Grooming protocol.
- To show a professional attitude at all times, particularly with regard to punctuality and general manners.
- Acting as the main point of contact for all queries from residents and guests.
- Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Club & Spa Manager.
- Operations
- To maintain inventory of supplies for the operations of the club facilities.
- Dealing with booking requests for all club activities, including treatments, personal training, inductions, fitness activities and external practitioner bookings.
- Responsible for all administrative procedures to ensure that the club is run professionally.
- Ensure that the reception area is tidy, clean and stocked at all times.
- Carry out Opening and Closing procedures and ensure all set up protocols are followed for all areas.
- Be responsible for the cleanliness of the entire Club and ensure that the facility standards and maintenance are always 100% by regular documented walk‑throughs and follow up on issues.
- Follow all Educated Body Standards and Procedures.
- Efficiently deal with incoming and outgoing packages, i.e., FedEx, UPS, etc.
- Oversee and deal with incoming and outgoing business-related emails.
- Report all requests and complaints to the Club & Spa Manager and ensure issues are resolved immediately and followed up to ensure guest satisfaction.
- Customer Service
- To assist in the smooth flow of the resident’s journey throughout the day.
- Ensuring that the highest possible guest service levels are maintained at all times.
- Ensure that all guest enquiries and processing service requests and booking requests are dealt with quickly and efficiently.
- To ensure a warm friendly welcome to all residents at all times. Greets all residents upon their arrival, gives the new residents tours of club and offers return residents "re‑orientations".
- Anticipate resident’s needs, respond promptly and acknowledge all residents, however busy and whatever time of day it is.
- Must have the ability to courteously interact and answer all Club related questions, including health & fitness related advice with guests.
- Must have good telephone skills and follow Educated Body telephone etiquette.
- Carrying out resident inductions.
- Carrying out a complimentary 30min PT sessions to each inducted resident.
- Writing a complimentary program for each inducted resident.
- Storing & recording lost property.
- Facility Management and Maintenance
- Identify and report defects throughout the Club and ensure that all hazards, injuries, defective equipment or processes are dealt with and reported in the correct manner.
- Carrying out daily & weekly preventative maintenance checks & tasks on all pieces of gym equipment.
- Carrying out daily & weekly preventative maintenance checks & tasks on all pieces of plant room equipment.
- Training
- Must attend all training courses as deemed necessary.
- To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the Club.
- Health and Safety
- Carrying out opening & closing health & safety & cleanliness checks.
- Carrying out regular facility checks in regard to cleanliness & health & safety in all areas of the facility including pool, sauna, steam, spa, gym, treatment room & changing rooms.
- Carrying out spa water tests every 2 hours and pool water tests every 4 hours.
- Adhering to operating procedures: SOP/EAP/PSOP.
- Attending monthly emergency responder refresher training.
- Act as the Professional Rescuer in the event of an emergency.
- Helping to ensure the safety of all residents, guest and staff at the development.
- Logging & Reporting of any equipment that may be out of order.
- Any other reasonable task as requested by your line manager.
- It is essential you are qualified to Level 3 PT (or about to complete Level 3).
- Good written and verbal command in the English Language and have a thorough knowledge of the Hospitality industry.
- Significant experience gained within a similar role.
- Previous experience of delivering excellent customer service.
- Well organised with attention to detail.
- Good communicator with excellent people skills.
- Ability to handle multiple tasks at one time often switching from one to another without loss of efficiency or composure.
- Must be detailed oriented, friendly and organized.
- Excellent customer service, communication, and interpersonal skills required.
- Good standards of computer literacy in Microsoft Word, Excel, PowerPoint and Excel.
- Health and Safety experience.
- RLSS Emergency Responder qualified or willing to undertake.
Duty Manager - Educated Body employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Educated Body
✨Tip Number 1
Get to know the company culture before your interview. Check out Educated Body's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Duty Manager, you'll need to handle various situations with residents and guests. Think of common queries or complaints and role-play how you'd respond. This will boost your confidence and make you sound more prepared during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and polished when you go for your interview. It shows that you take the position seriously and understand the importance of appearance in the hospitality industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Duty Manager position at Educated Body.
We think you need these skills to ace Duty Manager - Educated Body
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Duty Manager role at Educated Body. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for key achievements or responsibilities to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Battersea Power Station
✨Know Your Stuff
Make sure you’re familiar with the Educated Body's standards and procedures. Brush up on your knowledge of health and safety regulations, customer service best practices, and the specific duties of a Duty Manager. This will show that you’re serious about the role and ready to hit the ground running.
✨Dress to Impress
As a Duty Manager, maintaining a professional appearance is key. Dress smartly for your interview to reflect the grooming protocols expected in the role. This not only shows respect for the interviewers but also gives them a glimpse of how you’ll represent the club.
✨Showcase Your People Skills
Prepare to demonstrate your excellent communication and interpersonal skills. Think of examples from your past experiences where you’ve successfully handled customer queries or resolved complaints. This will highlight your ability to maintain high levels of guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the club’s operations or team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.