At a Glance
- Tasks: Welcome members, manage bookings, and ensure a top-notch club experience.
- Company: Join Rocket Padel, a vibrant and dynamic padel club at Battersea Power Station.
- Benefits: Enjoy staff discounts, ongoing training, and growth opportunities in a premium environment.
- Other info: Flexible shifts with a lively atmosphere and a chance to learn about padel.
- Why this job: Be the face of the club and create memorable experiences for our community.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 22000 - 26000 £ per year.
Join the Padel revolution at Rocket Padel – where every day brings new energy, growth, and purpose. Be part of a bold, dynamic culture that’s building something exciting and meaningful. As a Club Host at Rocket Padel, you’ll be the face of the club - the first smile our members and guests see and the person who ensures every visit feels exceptional. You’ll play a key role in the smooth running of daily operations, supporting events, and maintaining the club’s premium atmosphere through impeccable service and attention to detail. This position is ideal for someone proactive, organised, and personable - someone who thrives in a dynamic, high-end environment and knows how to make people feel welcome, valued, and inspired to return.
Key Responsibilities
- Member & Guest Experience
- Deliver a warm, professional welcome to all members and guests
- Assist with bookings, memberships, and general club inquiries
- Anticipate and respond to member needs to ensure a consistently high level of satisfaction
- Build positive relationships with members, creating a friendly and inclusive community atmosphere
- Facility Presentation
- Take pride in the club’s appearance, ensuring courts, lounge areas, and changing rooms are immaculate at all times
- Conduct regular checks to ensure areas are clean, stocked, and maintained to the highest standards
- Take ownership of the environment - genuine care for the space and attention to detail are essential
- Food & Beverage
- Support the daily operation of the bar and lounge, providing attentive and efficient service
- Prepare and serve quick-preparation food and beverage items to a premium standard
- Maintain cleanliness, organisation, and compliance with food safety procedures
- Hosting & Events
- Be a visible, approachable presence throughout the club - greeting, assisting, and engaging with members
- Support event setup and delivery, contributing to a lively and social club atmosphere
- Manage court bookings, equipment hire, and day-to‑day service with professionalism and enthusiasm
- Handle member feedback constructively, ensuring issues are followed up promptly and effectively
- Shift Pattern & Availability
- Regular afternoon and evening shifts (typically 2pm–10pm) and flexibility for weekends and special events
- Reliability, consistency, and a positive, adaptable attitude are key to success in this role
- Health, Safety & Compliance
- Ensure all health, safety, and hygiene protocols are followed
- Carry out routine checks to maintain a safe, welcoming, and compliant environment for members and staff
- Qualifications & Skills
- Experience in a customer-facing role within hospitality, leisure, or sport
- Confident communicator who enjoys interacting with people and building relationships
- Strong organisational and multitasking skills with a proactive “can-do” mindset
- Passionate about service excellence and maintaining high standards
- Interest in Padel or willingness to learn quickly about the sport
- Level 2 Food Safety & Hygiene certification preferred
- First Aid certification is an advantage
Benefits
- Staff discounts on Padel, food, beverages, merchandise, and club events
- Ongoing training and personal development opportunities – we believe in promoting from within
- Be part of a fast-growing, premium Padel club and lifestyle brand, surrounded by a vibrant community of players, professionals, and enthusiasts
Club Host - Rocket Padel employer: Battersea Power Station
LIPS Healthcare is an exceptional employer, offering a vibrant work culture at the iconic Battersea Power Station. With a focus on professional development and leadership opportunities, employees can thrive in a supportive environment that values service excellence and teamwork. Join us to be part of a growing team dedicated to delivering high-end patient experiences while enjoying competitive benefits and a dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Club Host - Rocket Padel
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Battersea Power Station. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Battersea Power Station
Don't be shy about reaching out to Battersea Power Station directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Club Host - Rocket Padel
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Battersea Power Station and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Battersea Power Station
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
