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- Tasks: Provide top-notch customer service and showcase Genesis products to potential buyers.
- Company: Join the innovative team at Genesis Motors, part of Hyundai.
- Benefits: Full-time role with opportunities for growth and development in a luxury brand.
- Why this job: Be the face of a premium brand and create memorable experiences for customers.
- Qualifications: A-levels or training in hospitality/retail; customer service experience is a plus.
- Other info: Work in a dynamic environment at the iconic Battersea Power Station.
The predicted salary is between 36000 - 60000 £ per year.
To provide a world‑class customer‑driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation by closely observing the expectations of our customers.
Reports to: Genesis Experience Lead
Location: Battersea Power Station
Employment Type: Full Time
Seniority Level: Mid‑Senior Level
Key Responsibilities- Accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Present the Brand and Products to potential customers and people interested in the brand.
- Support the team in the organisation of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
- Provide professional, courteous service to customers in studio.
- Ensure cleanliness and order in the daily operation in the studio.
- A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite).
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team.
- Driving licence class B (desirable).
- Outstanding communication skills.
- Multitasking ability.
- Ability to deliver a best‑in‑class customer service.
- Customer (Safety)
Brand Ambassador - Genesis Motors (Hyundai) employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador - Genesis Motors (Hyundai)
✨Tip Number 1
Get to know the brand inside out! Research Genesis Motors and understand their values, products, and customer service approach. This will help you connect with potential customers and show that you're genuinely interested in representing the brand.
✨Tip Number 2
Practice your communication skills! As a Brand Ambassador, you'll need to engage with customers effectively. Try role-playing scenarios with friends or family to build your confidence and refine your pitch.
✨Tip Number 3
Network like a pro! Attend events related to the automotive industry or luxury retail. This is a great way to meet people who can help you land the job and learn more about what it takes to excel as a Brand Ambassador.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm and commitment. Make sure to highlight your relevant experience and how you can contribute to providing world-class customer service at Genesis Motors.
We think you need these skills to ace Brand Ambassador - Genesis Motors (Hyundai)
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Genesis Motors shine through. We want to see how much you care about the brand and its values, so share any personal experiences or connections you have with the automotive world.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer service or luxury retail. We’re looking for candidates who can connect with our customers, so showcase your skills that align with providing a world-class service.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well, as this reflects your communication skills, which are key for the Brand Ambassador role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Battersea Power Station
✨Know Your Brand Inside Out
Before the interview, make sure you research Genesis Motors thoroughly. Understand their values, product offerings, and what sets them apart in the automotive industry. This knowledge will help you demonstrate your passion for the brand and how you can contribute to their customer-driven service.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing world-class customer service, prepare examples from your past experiences where you excelled in this area. Think about specific situations where you identified customer needs and went above and beyond to meet them. This will show that you have the right mindset for the job.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, as it’s a great way for the company to assess your communication skills and ability to handle customer interactions. Practice responding to common customer queries or complaints, and think about how you would present the brand and its products effectively.
✨Demonstrate Team Spirit
The job involves working closely with a team, so be ready to discuss your teamwork experiences. Share examples of how you’ve collaborated with others in previous roles, especially in high-pressure environments. Highlight your ability to multitask and support your colleagues, which is crucial for success in this position.
