Box Office Supervisor- NEON

We are immensely excited to bring our next exciting NEON production to life in London at the iconic Battersea Power Station. You’ll play an instrumental role in creating an outstanding visitor experience for our guests to the Ramses and the Pharaoh’s Gold exhibition, the only UK stop on a world tour featuring genuine Egyptian artefacts from the reign of Ramses.

The Box Office Supervisor is responsible for overseeing the effective operation of ticketing and visitor entry services, ensuring teams are fully supported and equipped to deliver consistently high standards of customer service. Central to this role is the line management of the Box Office team, including supervising daily activities, setting expectations, monitoring performance, and supporting staff development to drive both individual and team success.

The Supervisor fosters a positive, motivated working environment that contributes to high morale and strong ticket sales performance. They lead by example in managing visitor enquiries with professionalism and confidence, ensuring all guests receive a welcoming, efficient, and well-organised service. A key aspect of this role is the ability to respond effectively in a fast-paced and dynamic environment. The Supervisor must demonstrate strong problem-solving skills, sound judgement, and adaptability in time-critical situations, always ensuring smooth operations.

The role also requires a proactive and strategic approach, with a focus on continuous improvement and the ability to identify and implement solutions as challenges arise. We would love to find someone with experience in theatre, museum, gallery, event or attraction box office operations who has strong leadership skills, the physical ability to perform this job, and who knows how to think on their feet. They must have a friendly and approachable personality and must be able to motivate a team.

• Oversee Box Office operations within a comparable venue or live event environment, ensuring efficient ticketing and visitor entry processes.
• Lead and develop the Box Office team, including daily supervision, performance management, and staff development.
• Manage customer interactions and incidents with professionalism, maintaining composure and delivering effective resolutions.
• Monitor and improve customer service standards, handling complex inquiries and supporting team members in delivering exceptional experiences.
• Ensure accurate sales reporting, financial reconciliation, and compliance with internal procedures.
• Coordinate with other departments to ensure smooth front-of-house operations.

Qualifications / Required skills:

• Experience overseeing Box Office operations within a comparable venue or live event environment.
• Proven leadership experience in a supervisory or managerial role, including team coordination, performance management, and staff development.
• Strong decision-making skills with the ability to lead responses to incidents in real time, maintaining composure and ensuring effective resolution under pressure.
• Track record of driving high standards of customer service, managing complex enquiries, and supporting team members in delivering exceptional customer experiences.
• Excellent communication skills, with the ability to convey information clearly and professionally to both customers and staff across in-person and written channels.
• Experience managing administrative processes, including oversight of accurate sales reporting, financial reconciliation, and compliance with internal procedures.
• Advanced proficiency in Microsoft Office, particularly Excel, with the ability to analyse data and support operational decision-making.
• Desirable: experience overseeing or implementing ticketing systems, including familiarity with the Fever platform.

Details:

• 40 hours per week – 5 x 8 hour shifts – Monday to Sunday
• £18.15 (PH) 40 Hours Per Week
• Contract: Full-time, Fixed Term (until 3rd January 2027)
• Location: Battersea Power Station, London
• Reports to: Box Office Manager