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- Tasks: Maximise ticket sales and ensure smooth box office operations at NEON.
- Company: Join a leading global experience entertainment company creating unforgettable memories.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of an innovative team delivering immersive experiences that captivate audiences worldwide.
- Qualifications: 1-2 years in box office or ticketing roles, with strong communication skills.
- Other info: Fast-paced environment with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
NEON Global is a leading global experience entertainment company dedicated to creating extraordinary, immersive, and large-scale experiences. We believe that people all around the world should be able to Get Closerâ„¢ to what they love and who they love. By being the bridge that allows fans and families to cross into familiar yet new worlds, we create NEON experiences and unforgettable memories. From imagining, re-imagining, designing, and building large-scale exhibits, installations, and attractions, to crafting bespoke multimedia experiences, NEON delivers unparalleled entertainment experiences that capture the hearts and minds of audiences worldwide.
We are seeking an experienced and commercially minded Box Office Manager to join our team on a fixed-term contract at NEON at Battersea Power Station. This role plays a critical part in maximising ticket sales and ensuring a smooth, customer-focused box office operation. A key focus of the role is acting as the primary day-to-day liaison with NEON’s ticketing partner, Fever, working closely with internal marketing, finance, and operations teams to support sales targets, attendance management, and promotional activity.
Responsibilities
- Ticketing & Sales Management
- Act as the main point of contact between NEON and ticketing partner Fever, attending regular sales and marketing meetings and maintaining strong working relationships.
- Support the setup and execution of ticket offers, discounts, promo codes, and sales initiatives.
- Monitor ticket sales, capacity, and attendance trends, proactively identifying opportunities to optimise revenue.
- Assist with sales forecasting and reporting, working closely with finance and marketing teams.
- Box Office Operations
- Oversee day-to-day box office operations on site, ensuring a high standard of customer service.
- Manage box office staffing schedules and training to ensure consistent service delivery.
- Handle customer ticketing queries, escalations, and resolution of ticketing issues in collaboration with Fever.
- Ensure box office processes align with NEON brand standards and operational requirements.
- Stakeholder & Venue Liaison
- Liaise with Battersea Power Station management to oversee the distribution and tracking of tickets through their community engagement programmes.
- Coordinate all complimentary ticket requests, including press, stakeholders and VIPs.
- Support the wider venue operations team to ensure smooth visitor flow and admission processes.
- Reporting & Administration
- Produce regular sales and attendance reports for internal stakeholders.
- Track performance of promotions, offers, and campaigns.
- Maintain accurate records of comps, offers, and ticket allocations.
About You
- Proven experience (1-2 years+) in a box office, ticketing, or sales operations role within attractions, exhibitions, live events, or visitor experiences.
- Strong understanding of ticketing platforms and third-party ticketing partnerships (experience working with Fever or similar platforms highly desirable).
- Commercially aware, with the ability to analyse sales data and identify revenue opportunities.
- Excellent communication and stakeholder management skills.
- Highly organised, detail-oriented, and comfortable working in a fast-paced, visitor-facing environment.
- Confident problem-solver with a customer-first mindset.
Box Office Manager - NEON employer: Battersea Power Station
Contact Detail:
Battersea Power Station Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager - NEON
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching NEON and its projects. Show your passion for immersive experiences and how your skills align with their mission. Tailor your responses to highlight your box office management experience and customer service focus.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the NEON team.
We think you need these skills to ace Box Office Manager - NEON
Some tips for your application 🫡
Show Your Passion for Experiences: When you're writing your application, let your enthusiasm for creating unforgettable experiences shine through. We want to see how you connect with the idea of bringing people closer to what they love!
Highlight Relevant Experience: Make sure to showcase any previous roles in box office management or ticketing. We’re looking for someone who knows their way around ticketing platforms and can demonstrate their commercial awareness.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re busy making magic happen!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at NEON.
How to prepare for a job interview at Battersea Power Station
✨Know Your Ticketing Platforms
Familiarise yourself with ticketing platforms, especially Fever, as they are a key partner for the role. Be ready to discuss your experience with similar systems and how you've used them to optimise sales in previous positions.
✨Showcase Your Customer Service Skills
As a Box Office Manager, customer service is paramount. Prepare examples of how you've handled customer queries or resolved issues in the past. Highlight your ability to maintain a positive experience even under pressure.
✨Understand Sales Trends
Brush up on how to analyse sales data and identify trends. Be prepared to discuss how you’ve previously monitored ticket sales and made recommendations to improve revenue. This shows your commercial awareness and proactive approach.
✨Communicate Effectively
Strong communication skills are essential for liaising with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing how you would manage relationships with partners like Fever and venue management.
