Dog Intake Coordinator in West Kingsdown

Our Dog Operations team plays a vital role in ensuring every dog receives the highest standards of welfare and care throughout their journey with Battersea - from intake and assessment through to rehoming. As part of our Dog Intake team, you’ll be a key point of contact for people seeking help and support for a dog. You’ll coordinate calls and enquiries, provide clear and compassionate advice, and help ensure every dog’s arrival is planned safely and efficiently.

This is a varied and rewarding role where your organisation, communication skills and commitment to animal welfare will make a real difference to dogs and the people who care for them.

What you’ll be doing:

• Coordinating calls and enquiries to our intake lines, answering questions and explaining Battersea’s intake policies and procedures.
• Scheduling dogs to come into Battersea efficiently and in line with operational requirements, working closely with Intake Team Leaders.
• Providing high-quality customer service and support over the telephone, while following our safeguarding and vulnerable people policies.
• Gathering accurate behavioural and medical histories for each dog before they arrive, including import history and vaccination status for dogs coming from overseas.
• Welcoming dogs on arrival, settling them into appropriate kennels and recording behavioural observations and pre-admission histories on our central database.
• Carrying out investigations to help establish ownership of dogs coming into our care.
• Operating our Lost Dogs line and supporting efforts to reunite dogs with their families, both within Battersea and beyond.

What we can offer you:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Every day will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.