At a Glance
- Tasks: Provide top-notch customer service and support rehoming efforts for dogs and cats.
- Company: Battersea, a leading animal rescue organisation dedicated to helping pets in need.
- Benefits: 36 days annual leave, gym discounts, free healthcare cash plan, and generous pension contributions.
- Other info: Dynamic role with physical tasks and opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of animals while developing your skills.
- Qualifications: Experience in customer service and ability to handle emotional situations with empathy.
The predicted salary is between 30000 - 42000 € per year.
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
We are looking for someone to join our Customer Service Team at our Brands Hatch centre to provide the highest level of customer service to both internal and external Battersea customers at all times, promoting the values and work of the organisation in addition to undertaking basic rehoming duties and supporting the rehoming function of the Brands Hatch dog and cat rehoming teams.
The ideal candidate for this role would have significant experience of working within a demanding customer service environment and experience of receiving or responding to customer feedback, with the ability to handle emotive situations with tact, diplomacy, and empathy.
What we can offer you:
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro‑rated for part‑time employees).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in‑person training programmes, leadership and management training, mentoring and much more.
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Customer Service and Rehoming Assistant in West Kingsdown employer: Battersea Dogs & Cats Home
Battersea is an exceptional employer dedicated to the welfare of animals, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 36 days of annual leave, a robust pension scheme, and access to comprehensive training programmes, employees are empowered to thrive in their roles while making a meaningful impact on the lives of dogs and cats in need. Working at our Brands Hatch centre not only provides a rewarding experience but also fosters a community of passionate individuals committed to finding forever homes for our rescues.
Contact Detail:
Battersea Dogs & Cats Home Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Rehoming Assistant in West Kingsdown
✨Tip Number 1
Get to know Battersea's mission and values inside out. When you walk into that interview, let your passion for animal welfare shine through. We want to see how much you care about giving our furry friends the best chance at a new home!
✨Tip Number 2
Practice handling tough customer scenarios. Think about how you'd respond to an emotional situation with empathy and tact. We love candidates who can show us they’ve got the skills to manage sensitive conversations with ease.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond in previous roles. We’re looking for those standout moments that demonstrate your commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Battersea family and making a difference in the lives of our animals.
We think you need these skills to ace Customer Service and Rehoming Assistant in West Kingsdown
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for animals shine through! We want to see your genuine enthusiasm for helping dogs and cats find their forever homes. Share any relevant experiences that highlight your commitment to animal welfare.
Tailor Your Application:Make sure to customise your application to fit the role of Customer Service and Rehoming Assistant. Highlight your customer service experience and how it relates to handling emotive situations with empathy and tact. We appreciate candidates who take the time to connect their skills to our mission.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively, so make sure your writing reflects that. A well-structured application will definitely catch our eye!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Battersea!
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Know the Organisation Inside Out
Before your interview, make sure you research Battersea thoroughly. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in challenging situations. Think about times when you handled feedback or resolved conflicts with empathy and tact, as these are crucial for this role.
✨Demonstrate Your Passion for Animal Welfare
Express your love for animals and your commitment to their welfare during the interview. Share any relevant experiences you have had with pets or animal care, as this will resonate well with the interviewers and align with Battersea's mission.
✨Prepare for Physical Tasks Discussion
Since the role involves physical tasks, be ready to discuss your ability to handle them. You might want to mention any previous roles where you had to be physically active, and how you managed those responsibilities while maintaining high standards of care.
