At a Glance
- Tasks: Provide outstanding care to our generous supporters and enhance their engagement.
- Company: Join a passionate team at Battersea, dedicated to making a difference.
- Benefits: Enjoy 28 days leave, gym discounts, and a generous pension plan.
- Other info: Hybrid working model for a balanced work-life experience.
- Why this job: Make a real impact by building strong relationships with supporters.
- Qualifications: Strong communication skills and a passion for supporter care.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Supporter Services Administrator to join our team on a fixed‑term contract, with the potential for extension. In this role you will help ensure our generous donors and customers feel valued and appreciated through outstanding supporter care. You will support the delivery of efficient, accurate, and compliant processes, ensuring that all fundraising activities are carried out with diligence and integrity.
- Provide excellent service to existing, potential and former supporters.
- Build and maintain strong relationships with supporters to enhance engagement and maximise income for Battersea.
- Collect, process and analyse supporter data to strengthen relationships and maximise impact.
- Collaborate with cross‑functional teams and external suppliers to support fundraising activities.
- Ensure all processes meet data‑management and compliance standards.
Benefits
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle‑to‑work schemes.
- Employee Assistance Programme and access to wellbeing resources.
- Generous pension contributions – up to 10% employer contribution.
- Free healthcare cash plan covering a range of treatments including dental, optical, physiotherapy, chiropody and acupuncture each year.
- Annual interest‑free season ticket loans.
Hybrid working model
We operate a 50% onsite hybrid working model, with our office‑based staff splitting their time between site based and home working. This enables our staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
Supporter Services Administrator employer: Battersea Dogs & Cats Home
Battersea is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where every team member plays a vital role in enhancing donor relationships and maximising fundraising impact. With generous benefits such as a hybrid working model, extensive annual leave, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally while contributing to a meaningful cause.
Contact Details:
Battersea Dogs & Cats Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Services Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Battersea. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Battersea's mission and values, and think about how your skills can enhance supporter care. Show us you’re passionate about making a difference!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you feel more confident and articulate when discussing how you can support fundraising activities and build relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It shows us you’re keen and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Supporter Services Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supporter Services Administrator role. Highlight your experience in supporter care and data management, as this will show us you understand what we're looking for.
Show Your Passion:Let your enthusiasm for our cause shine through! We want to see why you’re excited about supporting our donors and customers. Share any relevant experiences that demonstrate your commitment to excellent service.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application is seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Know Your Supporter Care
Familiarise yourself with the principles of excellent supporter care. Think about how you can demonstrate your understanding of what makes supporters feel valued and appreciated. Prepare examples from your past experiences where you've gone above and beyond to provide outstanding service.
✨Data Management is Key
Since this role involves collecting and processing supporter data, brush up on your data management skills. Be ready to discuss how you ensure accuracy and compliance in your work. You might even want to mention any specific tools or software you’ve used in the past.
✨Collaboration is Crucial
This position requires working with cross-functional teams, so think about times when you've successfully collaborated with others. Prepare to share specific examples that highlight your teamwork skills and how you’ve contributed to achieving common goals.
✨Embrace the Hybrid Model
With a hybrid working model in place, be prepared to discuss how you manage your time and productivity both at home and in the office. Share your strategies for maintaining strong communication and connection with your team while working remotely.
