Supporter Experience Officer

The Supporter Experience Officer is responsible for delivering an exceptional experience to all supporters across the organisation by implementing a diverse range of personalised communication journeys across various channels and audiences to retain support and increase engagement with Battersea.

Overall Objectives:

• Develop and deliver supporter retention communications as part of the overall supporter journey programme across a range of media including email, text, telephone, and mail, delivered in a cost-effective manner and in line with set targets.
• Maximise support for Battersea through contacting donors across a range of media at the relevant time with relevant communications.
• Develop materials for communications and campaigns, liaising with internal teams and agencies to produce effective, results-generating materials in line with Battersea messaging and brand.
• Analyse and monitor campaign performance to deliver maximum net income for Battersea and ensure that data informs the supporter experience strategy.
• Appropriately represent the Battersea brand, inspiring fundraisers and the public alike.

What we can offer you:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody, and acupuncture every year.
• Annual interest-free season ticket loans.

We are committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring, and much more.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers, and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer, we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact jobs@battersea.org.uk or call us on 020 3887 8341.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care, and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience. To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you to use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: Tuesday 15th September 2026, 11.59pm. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): First round (Online, via MS Teams) - Thursday 24th and Friday 25th September 2026. Second round (In person) - Week commencing 5th October 2026.

For more information about the role, please download our Recruitment pack.