At a Glance
- Tasks: Lead the development of engaging supporter experiences to boost loyalty and income growth.
- Company: Battersea, a leading animal charity focused on innovation and transformation.
- Benefits: 28 days leave, gym discounts, healthcare plan, and generous pension contributions.
- Other info: Enjoy a hybrid working model and a commitment to diversity and inclusion.
- Why this job: Make a real difference for dogs and cats while shaping supporter journeys.
- Qualifications: Experience in supporter engagement and a passion for animal welfare.
The predicted salary is between 40000 - 50000 £ per year.
Role Overview
Battersea is two years into an exciting phase of innovation and transformation as part of a five‑year strategy to be here for every dog and cat. With increased investment in income generation, the fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat. This role leads the ongoing development and implementation of Battersea's Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long‑term value and support income growth.
Responsibilities
Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter‑centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.
Benefits
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle‑to‑work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution.
- Free healthcare cash plan covering a range of treatments including dental, optical, physiotherapy, chiropody and acupuncture each year.
- Annual interest‑free season ticket loans.
Hybrid Working Model
We operate a 50% onsite hybrid working model, with office‑based staff splitting their time between the site and home working. This approach balances the benefits of home working with onsite collaboration and a continued connection to our cause.
Diversity & Inclusion
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our recruitment process is fair and equitable for all. As a Disability Confident Committed Employer, we will discuss any adjustments you may need at application and/or interview stages and, if offered a role, will support any workplace adjustments required to enable you to perform at your best.
Senior Supporter Experience Manager employer: Battersea Dogs & Cats Home
Battersea Dogs & Cats Home is an exceptional employer dedicated to animal welfare, offering a supportive work culture that values compassion and teamwork. With generous benefits such as 36 days of annual leave, discounted gym memberships, and robust pension contributions, employees are encouraged to grow both personally and professionally while making a meaningful impact in the lives of cats and dogs in London. Join us in our mission to ensure every pet finds their forever home in a vibrant and fulfilling environment.
Contact Details:
Battersea Dogs & Cats Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Supporter Experience Manager
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Battersea Dogs & Cats Home.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Battersea Dogs & Cats Home, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Battersea Dogs & Cats Home. It’s all about being visible and passionate!
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Battersea Dogs & Cats Home supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Battersea Dogs & Cats Home. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Senior Supporter Experience Manager role at Battersea Dogs & Cats Home. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Battersea Dogs & Cats Home. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Battersea Dogs & Cats Home.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Battersea Dogs & Cats Home. This shows you're not only a lone wolf but a team player with valuable connections.
