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- Tasks: Help dogs find their forever homes while providing exceptional customer service.
- Company: Join Battersea, a leading animal welfare charity dedicated to rescuing and rehoming pets.
- Benefits: Enjoy 36 days of annual leave, gym discounts, and a generous pension scheme.
- Why this job: Make a real difference in the lives of dogs and their new families every day.
- Qualifications: Empathy, communication skills, and a passion for animal welfare are essential.
- Other info: Dynamic role with opportunities for personal and professional growth in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Please note, this role is 16 hours per week, worked across every Saturday and Sunday, from 8am to 5pm.
As a Rehoming & Welfare Coordinator (Dog Rehoming) at Battersea, you will champion exceptional customer service while ensuring the dogs in our care find the most suitable home. You will use your empathy, insight, and communication skills to guide our customers through the rehoming process, asking thoughtful questions to understand their needs and lifestyle. Working closely with colleagues across our kennel teams, you will identify potential matching dogs and support a positive, successful rehoming process.
You will act as a trusted and professional point of contact for all customer enquiries, confidently engaging with the public via phone, email, in person on site, and during home visits, representing Battersea with warmth, clarity, and a commitment to our values.
What we can offer you:
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Every day will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact jobs@battersea.org.uk or call us on 020 3887 8341.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 1st April 2026. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): 13th & 14th April 2026.
For full details on the role, please download the recruitment pack from our Careers website.
Rehoming & Welfare Coordinator (Dog Rehoming) employer: Battersea Dogs & Cats Home
Contact Detail:
Battersea Dogs & Cats Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rehoming & Welfare Coordinator (Dog Rehoming)
✨Tip Number 1
Get to know Battersea! Research our values, mission, and the amazing work we do. This will help you connect with us during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Rehoming & Welfare Coordinator, you'll be chatting with lots of people. Role-play with friends or family to get comfortable discussing how you'd match dogs with their new families.
✨Tip Number 3
Show off your empathy! Think about past experiences where you've helped others or resolved conflicts. Be ready to share these stories in your interview to demonstrate your ability to connect with customers and understand their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our mission at Battersea.
We think you need these skills to ace Rehoming & Welfare Coordinator (Dog Rehoming)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and insights that relate to the role.
Tailor Your Application: Make sure to customise your application for the Rehoming & Welfare Coordinator role. Highlight your empathy and communication skills, and how they align with our mission at Battersea. Show us why you're the perfect fit!
Show Your Passion for Animals: We love seeing candidates who are genuinely passionate about animal welfare. Share any relevant experiences you've had with dogs or in similar roles, and let us know why this position excites you!
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in this role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Know Your Dogs
Familiarise yourself with the different breeds and their characteristics. Understanding the needs and behaviours of various dogs will help you connect with potential adopters and demonstrate your passion for animal welfare.
✨Showcase Your Empathy
During the interview, share examples of how you've used empathy in past roles. Highlight situations where you’ve successfully guided customers or clients through a challenging process, as this role requires a lot of understanding and support.
✨Prepare Thoughtful Questions
Think about what questions you can ask the interviewers that show your genuine interest in the role and the organisation. Inquire about their rehoming processes or how they measure success in finding homes for dogs.
✨Demonstrate Resilience and Adaptability
Be ready to discuss times when you've faced challenges in previous jobs. This role involves physical tasks and emotional situations, so showing that you can adapt and stay positive under pressure will be key.