At a Glance
- Tasks: Help rehome dogs and ensure their welfare while providing excellent customer service.
- Company: Join Battersea, a leading animal welfare charity dedicated to finding homes for dogs.
- Benefits: Enjoy 36 days of leave, gym discounts, and a generous pension plan.
- Other info: Be part of a diverse team committed to inclusivity and animal care.
- Why this job: Make a real difference in the lives of dogs and their future families.
- Qualifications: Passion for animal welfare and strong communication skills are essential.
The predicted salary is between 12 - 15 € per hour.
We're looking for 2 part‐time Rehoming & Welfare Co‐ordinators based at Brands Hatch (Kent) on permanent contracts. One position requires 16 hours per week (Dog Rehoming) and the other 28 hours per week (Dog Rehoming & Welfare).
Responsibilities – Dog Rehoming
The Rehoming & Welfare Co‐ordinator (Dog Rehoming) will deliver outstanding customer service to people hoping to adopt a Battersea dog, ensuring the best possible outcomes for the animals in our care. Responsibilities include engaging with customers across all communication channels, carrying out thorough suitability assessments, matching potential owners with suitable dogs, and supporting the wider Customer Service Team with day‐to‐day site administration to keep the rehoming process running smoothly.
Responsibilities – Dog Rehoming & Welfare
The Rehoming & Welfare Co‐ordinator (Dog Rehoming & Welfare) will deliver exceptional daily care, enrichment, and welfare for the dogs in our kennels while maintaining Battersea's high standards of cleanliness. Duties include creating clear rehoming criteria, conducting in‐depth interviews with potential adopters, leading a care group, guiding assessments, and providing warm, professional communication to all visitors and contacts.
Benefits
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full‐time employees (pro‐rated for part‐time employees).
- Discounted gym memberships and cycle‐to‐work schemes.
- Employee Assistance Programme and access to wellbeing resources.
- Generous pension contributions – up to 10% employer contribution.
- Free healthcare cash plan covering a range of treatments including dental, optical, physiotherapy, chiropody and acupuncture each year.
Working With Our Animals
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday tasks will be unique and challenging, requiring resilience, adaptability, and a commitment to physical care that supports the exceptional standards we set for animal welfare.
Diversity and Inclusion
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all, welcoming applicants from all sections of the community.
Disability Confidentiality
As a Disability Confident Committed Employer we will ask about any adjustments you may need at the application and/or interview stage, and if you are offered a role with us, we'll discuss any workplace adjustments you may require to perform at your best.
Rehoming & Welfare Co-ordinator employer: Battersea Dogs & Cats Home
Battersea is an exceptional employer located in Brands Hatch, Kent, offering a rewarding opportunity for those passionate about animal welfare. With generous benefits including 36 days of annual leave, a robust pension scheme, and access to wellbeing resources, we foster a supportive work culture that prioritises employee growth and inclusivity. Join us in making a meaningful impact on the lives of dogs and cats while enjoying a fulfilling career in a compassionate environment.
Contact Detail:
Battersea Dogs & Cats Home Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Rehoming & Welfare Co-ordinator
✨Tip Number 1
Get to know the organisation! Research Battersea and their mission. When you understand their values, you can tailor your conversations to show how you align with their goals. This will make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Rehoming & Welfare Co-ordinator, you'll be engaging with potential adopters. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm, professional communication they’re looking for.
✨Tip Number 3
Network like a pro! Connect with people in the animal welfare community on social media or at local events. Building relationships can lead to insider tips about job openings and give you a leg up when applying through our website.
✨Tip Number 4
Be ready to showcase your passion! During interviews, share personal stories about your experiences with dogs or animal welfare. This not only shows your commitment but also helps interviewers see you as a great fit for the team.
We think you need these skills to ace Rehoming & Welfare Co-ordinator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for animals shine through! We want to see your enthusiasm for dog rehoming and welfare, so share any relevant experiences or stories that highlight your commitment.
Tailor Your Application:Make sure to customise your application for the Rehoming & Welfare Co-ordinator role. Highlight specific skills and experiences that match the job description, like customer service or animal care, to show us you’re the perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see how your background aligns with our needs. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Know Your Stuff About Dog Welfare
Make sure you brush up on your knowledge of dog welfare and rehoming processes. Familiarise yourself with Battersea's mission and values, as well as any specific policies they have in place. This will show that you're genuinely interested and prepared to contribute to their goals.
✨Showcase Your Customer Service Skills
Since the role involves engaging with potential adopters, be ready to share examples of your customer service experience. Think about times when you've gone above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to connect with people and provide outstanding service.
✨Prepare for In-Depth Interviews
Expect to conduct thorough interviews with potential adopters. Prepare by thinking about the types of questions you might ask to assess suitability. Show that you can balance empathy with the need to ensure the best outcomes for the dogs in your care.
✨Emphasise Your Teamwork and Adaptability
Working in a kennel environment requires collaboration and flexibility. Be ready to discuss how you've worked effectively in teams and adapted to changing situations. Highlight any experiences where you've had to think on your feet or support colleagues in a busy setting.
