At a Glance
- Tasks: Provide top-notch customer service and support rehoming efforts for dogs and cats.
- Company: Join Battersea, a leading animal rescue organisation dedicated to helping pets find their forever homes.
- Benefits: Enjoy 36 days of annual leave, discounted gym memberships, and generous pension contributions.
- Other info: Diverse and inclusive workplace committed to your professional growth and well-being.
- Why this job: Make a real difference in the lives of animals while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and the ability to handle sensitive situations with empathy.
The predicted salary is between 24750 - 30250 £ per year.
We are looking for a Customer Service and Rehoming Assistant to provide the highest level of customer service to both internal and external Battersea customers (via face-to-face, phone and in writing) at all times, promoting the values and work of the organisation in addition to undertaking basic rehoming duties and supporting the rehoming function of the London dog and cat rehoming teams.
The ideal candidate for this role would have significant experience of working within a demanding customer service environment and experience of receiving or responding to customer feedback, with the ability to handle emotive situations with tact, diplomacy, and empathy.
What we can offer you:
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Every day will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community. As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Customer Service and Rehoming Assistant in London employer: Battersea Dogs & Cats Home
Battersea Dogs & Cats Home is an exceptional employer dedicated to animal welfare, offering a supportive work culture that values compassion and teamwork. With generous benefits such as 36 days of annual leave, discounted gym memberships, and robust pension contributions, employees are encouraged to grow both personally and professionally while making a meaningful impact in the lives of cats and dogs in London. Join us in our mission to ensure every pet finds their forever home in a vibrant and fulfilling environment.
Contact Details:
Battersea Dogs & Cats Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Rehoming Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Battersea Dogs & Cats Home. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Battersea Dogs & Cats Home before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service and Rehoming Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Battersea Dogs & Cats Home:Your cover letter is your chance to shine! Tell us why you want to work at Battersea Dogs & Cats Home specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Battersea Dogs & Cats Home!
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
