At a Glance
- Tasks: Coordinate intake calls and enquiries, ensuring efficient scheduling for dogs at Battersea.
- Company: Battersea is dedicated to animal welfare, providing care and rehoming for dogs and cats in need.
- Benefits: Enjoy 28 days annual leave, gym discounts, free healthcare cash plan, and generous pension contributions.
- Other info: This part-time role includes weekend shifts and involves physical tasks related to animal care.
- Why this job: Join a passionate team making a real difference in animal welfare while developing your skills.
- Qualifications: No specific qualifications required, just a love for animals and great customer service skills.
The predicted salary is between 16324 - 18200 £ per year.
This opportunity is based at our Battersea Old Windsor centre, working every weekend plus one weekday. This pattern is ideal for someone who wants meaningful, regular work that still leaves space for study, family life, or other part‑time commitments.
As the first point of contact for people reaching out for support from Battersea, you will answer enquiries on our intake lines, offer clear guidance on our policies, and provide supportive, empathetic customer service. You will help schedule animals coming into our care, ensuring we have the information we need before they arrive, and welcome them on‑site by settling them into kennels and recording key behavioural and medical details. You will also play an important role in operating our Lost Dogs line, helping reunite pets with their families both within and beyond Battersea.
What we can offer you
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full‑time employees (pro‑rated for part‑time employees)
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
Working with our animals
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Dog Intake Coordinator in Old Windsor employer: Battersea Dogs & Cats Home
Battersea is an exceptional employer dedicated to animal welfare, offering a supportive work environment at our Old Windsor centre. With generous benefits including 28 days of annual leave, a robust pension scheme, and comprehensive wellbeing resources, we prioritise the health and development of our employees. Our commitment to diversity and inclusion ensures that every team member feels valued, while opportunities for professional growth through training and mentoring make this a rewarding place to build your career.
Contact Details:
Battersea Dogs & Cats Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dog Intake Coordinator in Old Windsor
✨Tip Number 1
Familiarise yourself with Battersea's mission and values. Understanding their commitment to animal welfare will help you align your responses during the interview, showcasing your passion for the role.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since the role involves a lot of communication with customers, think of specific examples where you've successfully handled inquiries or resolved issues.
✨Tip Number 3
Be ready to demonstrate your ability to work under pressure. The role can be physically demanding and emotionally challenging, so share experiences that highlight your resilience and adaptability.
✨Tip Number 4
Research common dog intake policies and procedures. Having a basic understanding of these processes will show your initiative and readiness to step into the role effectively.
We think you need these skills to ace Dog Intake Coordinator in Old Windsor
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities of a Dog Intake Coordinator. Highlight your relevant experience in customer service and animal welfare in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise any previous roles that involved coordinating tasks, handling enquiries, or working with animals.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for animal welfare and your ability to provide excellent customer service. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Dog Intake Coordinator. Familiarise yourself with Battersea's intake policies and procedures, as you'll need to explain these to customers during the interview.
✨Show Your Passion for Animal Welfare
Demonstrate your commitment to animal welfare and care during the interview. Share any relevant experiences you have had with animals, whether through volunteering, previous jobs, or personal experiences, to show that you align with Battersea's mission.
✨Prepare for Customer Service Scenarios
Since the role involves providing high-quality customer service over the phone, be ready to discuss how you would handle various customer inquiries and challenging situations. Think of examples from your past where you successfully resolved issues or provided excellent service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and the organisation. You might want to inquire about the team dynamics, training opportunities, or how Battersea supports its employees' wellbeing.
