At a Glance
- Tasks: Deliver top-notch customer service and support rehoming efforts for dogs and cats.
- Company: Battersea Dogs & Cats, dedicated to finding homes for pets in need.
- Benefits: 36 days annual leave, gym discounts, free healthcare cash plan, and generous pension contributions.
- Other info: Dynamic role with physical tasks and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in the lives of animals while developing your customer service skills.
- Qualifications: Experience in customer service and ability to handle emotional situations with empathy.
The predicted salary is between 24000 - 36000 £ per year.
Location: Battersea site at Brands Hatch, Battersea Dogs & Cats, Crowhurst Lane, Ash, Kent, TN15 7HH. Battersea dogs & cats aim to never turn away a dog or cat in need. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right.
Responsibilities
- Provide the highest level of customer service to both internal and external Battersea customers at all times, promoting the values and work of the organisation.
- Undertake basic rehoming duties and support the rehoming function of the Brands Hatch dog and cat rehoming teams.
Qualifications
- The ideal candidate has significant experience working within a demanding customer service environment and experience of receiving or responding to customer feedback.
- Ability to handle emotive situations with tact, diplomacy, and empathy.
Benefits
- 36 days of annual leave (inclusive of 8 days Bank Holiday allowance) per year for full-time employees (pro-rated for part-time employees).
- Discounted gym memberships and cycle-to-work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
Working with our animals
Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
Customer Service and Rehoming Assistant employer: Battersea Dogs & Cats Home
Battersea Dogs & Cats Home is an exceptional employer dedicated to animal welfare, offering a supportive work culture that values compassion and teamwork. With generous benefits such as 36 days of annual leave, discounted gym memberships, and robust pension contributions, employees are encouraged to grow both personally and professionally while making a meaningful impact in the lives of cats and dogs in London. Join us in our mission to ensure every pet finds their forever home in a vibrant and fulfilling environment.
Contact Details:
Battersea Dogs & Cats Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Rehoming Assistant
✨Tip Number 1
Get to know Battersea Dogs & Cats inside out! Research their values, mission, and the specific work they do. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled difficult situations with empathy and tact. Be ready to share these experiences during your interview to demonstrate your fit for the role.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what it’s like to work at Battersea and what they look for in a candidate. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service and Rehoming Assistant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for animals shine through! We want to see that you genuinely care about helping dogs and cats find their forever homes. Share any relevant experiences or stories that highlight your commitment to animal welfare.
Tailor Your Responses:Make sure to customise your application to fit the role of Customer Service and Rehoming Assistant. Highlight your customer service experience and how it relates to handling emotive situations with empathy and tact. This will show us that you understand the unique challenges of the job.
Be Authentic:We value honesty and authenticity in our applications. Don’t be afraid to let your personality come through in your writing. Share your quirks and what makes you a great fit for our team. Remember, we’re looking for real people who can connect with our customers and animals alike!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Know Your Stuff
Before the interview, dive deep into Battersea Dogs & Cats' mission and values. Understand their commitment to animal welfare and how they operate. This knowledge will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you handled difficult or emotional interactions with empathy and tact, as this role requires a lot of sensitivity.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to demonstrate your customer service skills. Practice responding to common scenarios you might face as a Customer Service and Rehoming Assistant, showing your ability to think on your feet and handle various situations.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your genuine interest and helps you understand if the position is the right fit for you. Consider asking about the challenges faced by the rehoming teams or how they measure success in customer service.
