Customer Service and Rehoming Assistant

Location

Please note this role is based in our Battersea site at Brands Hatch:
Battersea Dogs & Cats, Crowhurst Lane, Ash, Kent, TN15 7HH.

About Battersea

At Battersea we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

Role Overview

We are looking for someone to join our Customer Service Team at our Brands Hatch centre to provide the highest level of customer service to both internal and external Battersea customers at all times, promoting the values and work of the organisation in addition to undertaking basic rehoming duties and supporting the rehoming function of the Brands Hatch dog and cat rehoming teams.

Key Responsibilities

• Provide the highest level of customer service to internal and external customers.
• Promote Battersea’s values and work in all interactions.
• Undertake basic rehoming duties and support the rehoming function of the Brands Hatch dog and cat rehoming teams.
• Handle emotive situations with tact, diplomacy, and empathy.

Qualifications

• Significant experience working within a demanding customer service environment.
• Experience receiving or responding to customer feedback.
• Ability to handle emotive situations with tact, diplomacy, and empathy.

Benefits

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full‑time employees (pro‑rated for part‑time employees).
• Discounted gym memberships and cycle‑to‑work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions – up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatments including dental, optical, physiotherapy, chiropody and acupuncture every year.

Learning and Development

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in‑person training programmes, leadership and management training, mentoring and much more.

Working with Our Animals

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and Inclusion

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact jobs@battersea.org.uk or call us on 020 3887 8341.

Application Process

Closing date: This is a rolling recruitment, so the vacancy will remain open until filled. Interviews will be taking place on a rolling basis. Early applications are encouraged as the role will be closed once filled.

To apply for the role, please click the \”Apply\” button below.