At a Glance
- Tasks: Lead the development of engaging supporter experiences to boost loyalty and income growth.
- Company: Join Battersea, a passionate organisation dedicated to helping every dog and cat.
- Benefits: Enjoy 28 days annual leave, gym discounts, and a generous pension plan.
- Other info: Hybrid working model with a focus on diversity and inclusion.
- Why this job: Make a real difference in animal welfare while shaping supporter journeys.
- Qualifications: Experience in supporter engagement and a passion for animal welfare.
The predicted salary is between 30000 - 40000 £ per year.
Battersea is two years into an exciting phase of innovation and transformation as part of a five-year strategy to be here for every dog and cat. With increased investment in income generation, we have recently expanded our team to drive the growth necessary to achieve our organisational goals. Our fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat.
This is an opportunity to play a pivotal role in the implementation of our new strategy. This role leads the ongoing development and implementation of Battersea's Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long-term value and support income growth. Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter‑centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in‑person training programmes, leadership and management training, mentoring and much more.
We operate a 50% onsite hybrid working model, with our office‑based staff splitting their time between site based and home working. This enables our office‑based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
Benefits include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest‑free season ticket loans
Senior Supporter Experience Manager in City of Westminster employer: Battersea Dogs & Cats Home
Battersea Dogs & Cats Home is an exceptional employer dedicated to animal welfare, offering a supportive work culture that values compassion and teamwork. With generous benefits such as 36 days of annual leave, discounted gym memberships, and robust pension contributions, employees are encouraged to grow both personally and professionally while making a meaningful impact in the lives of cats and dogs in London. Join us in our mission to ensure every pet finds their forever home in a vibrant and fulfilling environment.
Contact Details:
Battersea Dogs & Cats Home Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Supporter Experience Manager in City of Westminster
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Battersea Dogs & Cats Home.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Battersea Dogs & Cats Home.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Battersea Dogs & Cats Home.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Battersea Dogs & Cats Home. Apply directly through us to stand out!
We think you need these skills to ace Senior Supporter Experience Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Battersea Dogs & Cats Home. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Supporter Experience Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Battersea Dogs & Cats Home. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
