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- Tasks: Lead the development of a transformative service model for pet behaviour advice.
- Company: Battersea is dedicated to helping dogs and cats find loving homes.
- Benefits: Enjoy 28 days annual leave, gym discounts, and a generous pension scheme.
- Why this job: Make a real social impact while working with a compassionate team.
- Qualifications: Service design and leadership skills are essential for this role.
- Other info: Hybrid working model and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The newly created Advice & Support Team plays a key role in delivering Battersea’s increased strategic focus on early intervention in the pet ownership journey. By offering well-timed expert and empathetic support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons.
A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets.
The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026.
This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You’ll bring your service design, strategy, and leadership skills to an environment focused on real social impact – working alongside a team of smart, compassionate, and experienced colleagues.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
– 28 days of annual leave (plus 8 days paid public holidays) per year
– Discounted gym memberships and cycle to work schemes
– Employee Assistance Programme and access to Wellbeing Resources
– Generous pension contributions – up to 10% employer contribution
– Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
– Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact or call us on 020 3887 8341.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 28th July 2025
Interview date(s): To be confirmed
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
To apply for the role, please click the button below.
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Advice Service Delivery Manager employer: Battersea Dogs & Cats Home
Contact Detail:
Battersea Dogs & Cats Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advice Service Delivery Manager
✨Tip Number 1
Familiarise yourself with Battersea's mission and values. Understanding their commitment to animal welfare and early intervention will help you align your responses during interviews, showcasing your passion for the cause.
✨Tip Number 2
Network with current or former employees of Battersea. Engaging with them can provide valuable insights into the organisational culture and expectations for the Advice Service Delivery Manager role, which can be beneficial in your discussions.
✨Tip Number 3
Prepare to discuss evidence-based service models and your experience in service design. Highlighting specific examples of how you've successfully implemented similar strategies in the past will demonstrate your capability for this role.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've led teams through change. This role requires strong leadership, so being able to articulate your approach to guiding teams will set you apart from other candidates.
We think you need these skills to ace Advice Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and expectations for the Advice Service Delivery Manager position. Highlight how your skills align with their focus on early intervention and service improvement.
Tailor Your CV: Customise your CV to reflect relevant experience in service design, strategy, and leadership. Use specific examples that demonstrate your ability to develop evidence-based service models and your impact on previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your understanding of the challenges faced by pet owners. Explain how your background equips you to lead the Behaviour Advice Line transformation effectively.
Highlight Relevant Skills: Emphasise skills such as strategic planning, team leadership, and stakeholder engagement. Provide concrete examples of how you've successfully implemented change in previous roles, particularly in service delivery or support environments.
How to prepare for a job interview at Battersea Dogs & Cats Home
✨Understand the Role and Its Impact
Make sure you have a clear understanding of the Advice Service Delivery Manager role and how it contributes to Battersea's mission. Familiarise yourself with the Behaviour Advice Line and think about how you can enhance its effectiveness in supporting pet owners.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that demonstrate your leadership abilities, particularly in service design and strategy. Highlight any successful projects where you led a team or implemented changes that had a positive impact.
✨Emphasise Evidence-Based Approaches
Since the role requires developing an evidence-based service model, be ready to discuss your experience with data analysis and how you've used evidence to inform decision-making in previous roles. This will show your alignment with the organisation's goals.
✨Demonstrate Empathy and Compassion
Given the focus on animal welfare and support for pet owners, it's crucial to convey your empathy and compassion during the interview. Share stories that illustrate your commitment to making a positive difference in people's lives and the well-being of animals.
