At a Glance
- Tasks: Oversee Front of House, ensuring exceptional member service and team development.
- Company: Third Space operates luxury health clubs in London, focusing on outstanding fitness experiences.
- Benefits: Join a rapidly expanding company with plans to double its estate in five years.
- Other info: This role is based at the new Battersea Studios club near Battersea Power Station.
- Why this job: Be part of a team that inspires members and strives for Best in Class service.
- Qualifications: Experience in managing teams in luxury, member-facing environments is essential.
The predicted salary is between 30000 - 40000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space. With plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.
We are now looking for a Reception Manager to join our new Battersea Studios club, located next to the iconic Battersea Power Station and our second in the area. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service. Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team.
Key responsibilities for this role will include but not be limited to:
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
About you:
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Member Concierge Manager employer: Battersea - Concierge
Third Space is committed to providing luxury fitness spaces in London. Employees enjoy opportunities for growth as the company expands its estate. The Battersea Studios club offers a vibrant environment next to an iconic landmark.
