Visitor Experience Assistant in London

Applications close 10pm Sunday 24 May 2026. Successful shortlisted applicants will be invited to attend a group interview on either Monday 1 or Tuesday 2 June 2026. We can provide a BSL interpreter if required.

The Role

Responsible to: Visitor Experience Manager and Bar and Café Manager

Working Closely with: Duty Managers, Bar Supervisors, Ticketing and Data Officer, Senior Operations Managers, Volunteers, Event Delivery Team

This role will be part of BAC’s Operations Team. It may be expected to contribute to a range of workstreams, but the role will primarily support on all our Visitor Experience work as set out below.

General Description

BAC hosts a wide and vibrant programme of activity. From award winning international productions and locally led community workshops, to beautiful weddings and industry leading private events, no two days at BAC are the same. As a Visitor Experience Assistant, you will support the delivery of this diverse programme and immerse yourself in the culture of BAC. This role will support the areas of our café, artistic events, and depending on previous experience, box office. Focusing on visitor experience, this customer facing role is often the first point of contact for our audiences, artists and partners, welcoming the majority of people who come through our doors.

Alongside providing a warm and inclusive welcome, you will play an active role in ensuring all activity within the building runs to the highest possible standard. This includes supporting excellent customer experience, maintaining health and safety practices, and ensuring compliance across all areas of operation.

We are looking for enthusiastic individuals who are self-motivated, people-centred and always willing to help with great communication. If you enjoy working with the public, thrive in a busy environment and take pride in creating positive experiences, this role offers a fantastic opportunity to be part of a dynamic and creative organisation.

This role is offered for the period of 17 June 2026 to 26 July 2026 supporting our new exciting exhibition ‘The Art of Mini Golf’. This would be for either three or five shifts a week plus a training day on either the 11 or 12 June. This exhibition is an immersive experience that allows audiences to play their way through nine adventurous mini golf holes, each designed by a leading woman artist, exploring the game’s subversive history. At this end of this period there may be an opportunity to continue working with us on a zero-hour contract and support BAC’s wider programme of activities.

The culture at BAC is a collaborative and open one. We work in an open plan space with no closed private offices and frequently work across teams and roles. We are lucky to have an outdoor terrace adjoined to the office which is particularly nice in the summer months. There’s a good culture of people taking lunch breaks away from desks and two equipped kitchen and eating areas where the team tend to spend their down time. We organise regular social events and things can get competitive at our annual sports day and Christmas quiz. Though to be clear, spectating is respected as much as taking part here at BAC!

Role Responsibilities

• Provide an exceptional customer experience for all BAC visitors by offering a warm, proactive welcome to everyone entering the building;
• Check and scan tickets efficiently and accurately, and confidently direct audiences and visitors throughout their journey with us;
• Maintain the presentation, cleanliness and readiness of all public facing spaces, including auditoriums, café areas and event spaces, throughout each shift;
• Contribute to a safe and secure environment at all times, working closely with Operations Management to ensure hazards are identified, reported and managed appropriately;
• Support building evacuations and with any emergency procedures when required by calmly and safely directing patrons and visitors;
• Work confidently as part of a team, supporting other trained roles during a shift as needed to ensure smooth operation;
• Share customer feedback, issues or observations with relevant managers in a timely and professional manner;

Café and Bar

• Prepare and sell the venue’s food, beverage and merchandise offerings to a high standard;
• Prepare and serve food menu items, including sandwiches and a variety of savoury snacks, in line with food safety requirements;
• Work and comply with the guidelines set out by the Licensing Act 2003, and the Weight and Measures Act 1985;
• Maintain the cleanliness, presentation of the café, bar and seating areas throughout each shift;
• Ensure stock levels are maintained and wastages reported.
• Follow and document all cleaning schedules, food hygiene standards, and opening and closing procedures consistently;
• Contribute to a safe and positive working environment, reporting any issues or hazards to the Duty Manager promptly;

Venue Host

• Support the client or guests with any information, referencing event sheets, building calendars and any other relevant documents;
• Take responsibility as the lead usher in performances, ensuring the audience are safe, comfortable and well supported;
• Assist the Duty Manager to manage our team of volunteers on shift ensuring they are informed and well utilised in the spaces;
• Supporting delivery of diverse events across the venue liaising with BAC departments;
• Manage ticket scanning for ticketed events and monitor capacity of spaces;

Box Office

• Sell tickets face-to-face over the Welcome Desk counter and over the phone providing a friendly and efficient service;
• Monitor the Box Office email, providing timely and accurate responses;
• Provide information to access customers and accurately and sensitively collect information on access requirements and pass on to the Duty Manager before the relevant performance;
• Welcome staff, contractors, artists, hires and guests to the building;
• Receive and distribute deliveries as needed;
• Assist with the booking of house seats and management holds, as required by the ticketing and data officer;
• Monitor the volunteers inbox and respond to volunteering enquiries, and assist the Visitor Experience & Communities Manager with managing the volunteering rota and database;

Team and Collaboration:

• Attend on-site training provided by BAC;
• Attend staff social events organised by BAC;
• Maintain a positive working relationship with the visitor experience team, operations management and wider BAC team;
• Relay stock information to relevant managers for bar, box office and washroom facilities;

General Tasks:

• Be an active participant in BAC’s wider creative life, attending performances and events, and supporting the venue’s public-facing activities.
• Ensure that BAC’s values of inclusivity, sustainability, and generosity are reflected in all aspects of your work and team leadership.
• Undertake any other duties as reasonably required by the leadership of BAC.

Person Specification

When we shortlist, we use these criteria to select the best candidates.

Knowledge:

• Desirable: Knowledge of POS till system such as EPOS.
• Knowledge of a theatre ticketing software such as Spektrix.

Experience:

• Essential: Experience in a public facing role.
• Experience in customer service.
• Desirable: Experience in role in an arts organisation.
• Experience working in a café or bar.
• Experience working at box office or reception in a theatre.

Skills:

• Essential: A problem solver with a can-do, positive attitude and the ability to communicate in a professional and friendly manner.
• Confident working part of a team and able to demonstrate excellent customer service.
• Excellent attention to detail with the ability to work methodically and check own work for errors.
• Desirable: Barista training.
• Food hygiene and safety certification.
• Access equality training.
• First Aid certification.
• Fire Marshall certification.

Values:

BAC's values reflect the motto inscribed on the walls of our old Town Hall building “Not for me, not for you, but for us”. We are inclusive and kind. We expect all our staff to live this motto in their approach to work and BAC's mission.

Terms & Conditions

This role is standardly between Wednesday to Sunday with regular evening and weekend work required. All staff at Battersea Arts Centre are expected to attend performances and events and be a part of the artistic life of the organisation.

Salary: £14.80 per hour

Hours: 21 or 35 hours per week, excluding a daily one-hour lunch break

Annual Leave: Paid holiday entitlement (accrued at 12.07% of hours worked)

Staff Benefits: Complimentary tickets for performances at BAC (subject to availability and staff ticket policy); Discount in the BAC café and bar (subject to discount policy).