At a Glance
- Tasks: Deliver exceptional concierge service and support residents at Battersea Power Station.
- Company: Join a dynamic team at the iconic Battersea Power Station.
- Benefits: Earn £15.25/hour, enjoy paid holidays, and access exclusive discounts.
- Other info: Great career development opportunities and a fun, inclusive work environment.
- Why this job: Be part of a vibrant community and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
- Residential Concierge at Battersea Power Station
- Reports to Residential Concierge Team Leader
- Location Battersea Power Station, London, SW11 8BA
- Pay / Schedule: £15.25 an hour / 5 shifts a month
- Working hours 08:00 – 20:00 / 09:00 – 21:00
- About the destination
Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
Role purpose
The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.
Key responsibilities
- Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
- Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
- Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
- Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
- Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks.
- Always wear the uniform to standard to provide a professional and consistent impression of the Concierge service.
Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.
Required knowledge, skills, experience, and behaviours
- Ability to obtain a DBS Criminal Record Check.
- Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
- Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
- Flexibility and a can-do attitude.
Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm
We put people at the heart of every great experience.
Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation.
We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.
We take pride in the fact that we’re always making a difference and adding value.
This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.
We’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.
Our values are
- We work together We deliver the best for our clients, customers and each other
- We deliver extraordinary service We inspire and leave a brilliant impact
- We see opportunity We find solutions to exceed expectations
- We are inclusive and kind We value the contributions and part we all play
- We have fun We raise smiles and love what we do.
- Working here
- We’re a certified Great Place to Work ®
- You’ll be provided with a uniform at no cost to you
- You’ll get paid holiday
- There’s opportunity to work overtime subject to operational demand
- We offer award winning learning and development to all our people
- You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances
- We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm.
We look forward to receiving your application. All applications will be reviewed, and we will contact you with an outcome.
Residential Concierge- Part time employer: Battersea Academy For Skills & Employment
Brindisa Tapas is an excellent employer that values passion and dedication in its team members. Located at the iconic Battersea Power Station, we offer a vibrant work culture where employees can thrive with opportunities for growth, including trips to Spain to connect with our producers. With competitive pay, generous holiday, and various employee benefits, we ensure that our staff feel valued and supported in their journey with us.
Contact Details:
Battersea Academy For Skills & Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Concierge- Part time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Battersea Academy For Skills & Employment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Battersea Academy For Skills & Employment and let us see your personality shine through!
We think you need these skills to ace Residential Concierge- Part time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Battersea Academy For Skills & Employment.
Get Familiar with Our Brand:Before applying, take some time to learn about Battersea Academy For Skills & Employment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Battersea Academy For Skills & Employment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Battersea Academy For Skills & Employment will surely appreciate.
