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- Tasks: Deliver exceptional concierge service and support residents at Battersea Power Station.
- Company: Join Ethos Farm, a certified Great Place to Work with a focus on extraordinary service.
- Benefits: Earn £14.95 per hour, enjoy paid holidays, and access various employee benefits.
- Why this job: Be part of an iconic destination and make a positive impact on residents' lives.
- Qualifications: Strong communication skills, IT confidence, and a proactive attitude are essential.
- Other info: Enjoy a dynamic work environment with opportunities for growth and recognition.
The predicted salary is between 11 - 18 £ per hour.
Reports to: Residential Concierge Team Leader
Location: Battersea Power Station, London, SW11 8BA
Pay: £14.95 per hour, excluding breaks
Working hours: You will be scheduled to work 16 x 12-hour shifts per calendar month. These shifts will include a 1-hour unpaid break. You will be notified of shifts at least 2 weeks in advance.
About the destination: Battersea Power Station once provided one fifth of London's electricity and is now one of London's most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
Role purpose: The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.
Key responsibilities:
- Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
- Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what's on.
- Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
- Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
- Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Complete all required learning/training and ensure you're up to date with standard operating procedures, communications and tasks.
- Always wear the uniform to standard to provide a professional and consistent impression of the Concierge service.
- Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.
Required knowledge, skills, experience, and behaviours:
- Ability to obtain a DBS Criminal Record Check.
- Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
- Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
- Flexibility and a can-do attitude.
- Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm: We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience. We're proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.
Our values are:
- We work together
- We deliver the best for our clients, customers and each other
- We deliver extraordinary service
- We inspire and leave a brilliant impact
- We see opportunity
- We find solutions to exceed expectations
- We are inclusive and kind
- We value the contributions and part we all play
- We have fun
- We raise smiles and love what we do.
Working here:
- We're a certified Great Place to Work
- You'll be provided with a uniform at no cost to you
- You'll get paid holiday
- There's opportunity to work overtime subject to operational demand
- We offer award winning learning and development to all our people
- You'll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances.
- We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm. We look forward to receiving your application. All applications will be reviewed, and we will contact you with an outcome.
Residential Concierge employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ethos Farm's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your communication skills! As a Residential Concierge, you'll be interacting with residents all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you can provide that exceptional service we pride ourselves on.
✨Tip Number 3
Be proactive during your interview! Ask questions about the role and the team dynamics. This shows us that you're genuinely interested and ready to jump in and contribute to making Battersea Power Station a fantastic place to live.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and remind us why you’d be an awesome addition to our team.
We think you need these skills to ace Residential Concierge
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for providing exceptional service shine through. We want to see that you’re excited about the role and ready to make a positive impact on residents' lives.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so get to the point while still showcasing your skills and experiences.
Tailor Your Application: Take a moment to customise your application for the Residential Concierge role. Highlight relevant experiences and skills that align with our values and the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Concierge. Familiarise yourself with the key tasks like providing exceptional service, handling inquiries, and maintaining security protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Concierge, you'll need to communicate effectively with residents and team members. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past to highlight your communication prowess.
✨Demonstrate a Can-Do Attitude
The job requires flexibility and a proactive approach. During the interview, share instances where you've gone above and beyond to meet a customer's needs or adapted to unexpected challenges. This will show that you're ready to embrace the dynamic nature of the role.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview, reflecting the uniform standards expected in the role. This not only shows respect for the interviewers but also gives them a glimpse of how you’ll represent the Concierge service.
