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- Tasks: Deliver exceptional concierge service to residents and ensure a welcoming environment.
- Company: Join Ethos Farm at the iconic Battersea Power Station.
- Benefits: Earn £14.95 per hour, enjoy paid holidays, and access great perks.
- Other info: Great career development opportunities and a fun, inclusive workplace.
- Why this job: Be part of a vibrant community and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a proactive attitude are essential.
Job title: Residential Concierge
Reports to: Residential Concierge Team Leader
Location: Battersea Power Station, London, SW11 8BA
Pay: £14.95 per hour, excluding breaks
Working hours
You will be scheduled to work 16 x 12-hour shifts per calendar month.
These shifts will include a 1-hour unpaid break. You will be notified of
shifts at least 2 weeks in advance.
About the destination:
Battersea Power Station once provided one fifth of London\’s electricity and is now one of London\’s most
iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
Role purpose
The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge
service to residents so that they love where they live.
Key responsibilities
Give residents an exceptional standard of Concierge service in line with our Standard Operating
Procedures and demonstrate our unique style of service in all your interactions.
Provide information to residents about living at Battersea Power Station, processes, the estate,
amenities and what\’s on.
Receive and respond to inbound telephone calls, emails and systems notifications, always finding
a solution and giving a great level of helpful service.
Complete all reporting requirements with accuracy, including data input, fault reporting, and
facility audits.
Help to keep the site safe and secure by complying with access control processes, signing in guests,
being vigilant to potential threats and working with the site security team.
Complete all required learning/training and ensure you\’re up to date with standard operating
procedures, communications and tasks.
Always wear the uniform to standard so provide a professional and consistent impression of the
Concierge service.
Be punctual and work effectively as part of the team, sharing the workload and supporting
colleagues
Required knowledge, skills, experience, and behaviours
Ability to obtain a DBS Criminal Record Check.
Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access
control and fault logging systems and capturing data and reporting.
Excellent written and spoken English including spelling and grammar with the ability to reply to
emails from residents, team members and the client.
Flexibility and a can-do attitude.
Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm
We put people at the heart of every great experience.
Working with our clients globally, we help them to deliver extraordinary customer service that creates
brand loyalty and differentiation. We do this through our consultancy and training services, and by
providing highly skilled and passionate guest experience professionals to represent their brands at
destinations in the UK and USA.
We take pride in the fact that we\’re always making a difference and adding value. This means that we go
above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.
We\’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf
of our client.
Our values are:
We work together We deliver the best for our clients, customers and each other
We deliver extraordinary service We inspire and leave a brilliant impact
We see opportunity We find solutions to exceed expectations
We are inclusive and kind We value the contributions and part we all play
We have fun We raise smiles and love what we do.
Working here:
We\’re a certified Great Place to Work
You\’ll be provided with a uniform at no cost to you
You\’ll get paid holiday
There\’s opportunity to work overtime subject to operational demand
We offer award winning learning and development to all our people
You\’ll get access to a range of benefits including our Employee Assistance Programme offering free
and confidential support and advice; our health cash plan which provides money off medical
treatments; our discounts platform providing offers for hundreds of retailers to save you money
and our financial wellbeing tool to help you plan and manage your finances
We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm.
We look forward to receiving your application. All applications will be reviewed, and we will contact you
with an outcome.
Residential Concierge employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ethos Farm's values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! As a Residential Concierge, you'll be interacting with residents all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you can provide that exceptional service.
✨Tip Number 3
Be proactive during your interview! Think of questions you can ask about the role and the team. This shows you're genuinely interested and ready to jump in and contribute to the Battersea Power Station community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Battersea Power Station.
We think you need these skills to ace Residential Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our vibrant team at Battersea Power Station.
Tailor Your Application: Make sure to tailor your application to the Residential Concierge role. Highlight your relevant experience and skills, especially in customer service and communication, as these are key to providing the exceptional service we pride ourselves on.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough proofread. We’re looking for excellent written English, so check for any spelling or grammar mistakes. A polished application shows attention to detail, which is super important in this role!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role and our company there too!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know Your Stuff
Familiarise yourself with Battersea Power Station and its amenities. Being able to discuss the location and what makes it special will show your enthusiasm for the role and help you connect with the interviewers.
✨Show Off Your Communication Skills
As a Residential Concierge, you'll need to communicate effectively. Practice answering common interview questions clearly and confidently, and be ready to demonstrate your written skills by discussing how you would handle emails or reports.
✨Emphasise Your Customer Service Experience
Think of specific examples from your past roles where you provided exceptional service. Highlighting your proactive approach and ability to solve problems will resonate well with the interviewers, as they value extraordinary service.
✨Dress to Impress
Even if the interview is casual, dress professionally to reflect the uniform standards expected in the role. This shows that you take the opportunity seriously and understand the importance of making a great first impression.