At a Glance
- Tasks: Lead the studio experience and ensure high energy for every customer interaction.
- Company: One City, a vibrant community-focused studio at Battersea Power Station.
- Benefits: Competitive pay, unlimited classes, and clear career progression opportunities.
- Other info: Flexible shifts with a focus on atmosphere and team motivation.
- Why this job: Join a dynamic team and shape unforgettable customer experiences in a lively environment.
- Qualifications: Experience in fast-paced settings and strong leadership skills.
The predicted salary is between 12 - 14 £ per hour.
One City is looking for a driven, high-energy individual to join our team as a Studio Lead and head up our in-studio customer experience. This role is for those who understand that a high-performance studio requires more than just operational support; it requires focus on atmosphere and brand energy. You will split your time between Front of House shifts and Lead shifts, acting as the primary driver of the in-studio experience. You are responsible for the "live" environment, ensuring energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.
KEY RESPONSIBILITIES
- The Member Experience
- First Impressions: Take full ownership of the new customer journey. You are responsible for ensuring every first-timer greeting and studio walkthrough is delivered at the highest level, informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
- Refuel Management: Oversee the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
- Atmosphere & Energy Leadership
- Drive the Vibe: Take responsibility for the energy levels in the studio, ensuring they are aligned with the One City brand from open to close.
- Events & Collabs: Act as the lead on the ground for studio events, themed classes, and brand collaborations, ensuring flawless execution and maximum member engagement.
- Lead the Team: Set the pace for the Front of House team, ensuring every staff member is proactive, professional, and contributing to the environment.
- Operational Excellence
- Precision Standards: Conduct rigorous daily walkthroughs to ensure the studios, changing rooms, and communal areas are immaculate.
- Shift Ownership: Manage opening/closing procedures and delegate tasks effectively to ensure the studio is always "performance-ready."
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
ARE YOU THE ONE? What we’re looking for:
- Leadership Potential: You have experience in a fast-paced environment and are ready to take on more responsibility.
- Atmosphere Driven: You understand how to influence the energy of a room and keep a team motivated under pressure.
- Highly Organised: You enjoy the logistics of coordinating events and managing a busy floor.
- Kind & Authoritative: You give direct feedback with empathy and lead the team by example.
THE LOGISTICS
- Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30 am or finish as late as 8:30 pm.
- Weekend Energy: We are open 7 days a week; therefore, regular weekend work is required.
WHY ONE CITY?
- Competitive Pay: £12.80/hr (FOH) up to £14/hr (Lead shifts).
- UNLIMITED One City classes: (Run City & Cycle City).
- Clear Progression: A direct path for those looking to move into Assistant or Studio Management.
HOW TO JOIN ONE CITY
We want to see your energy. Alongside your CV, please send us a 1-minute video telling us: "What does a top-tier customer walkthrough look like to you, and how do you maintain a high-energy atmosphere during a busy shift?"
Studio Lead / Customer Experience - One City in London employer: Battersea Academy For Skills & Employment
One City is an exceptional employer located at the iconic Battersea Power Station, offering a vibrant work culture that prioritises high energy and customer experience. With competitive pay and unlimited access to classes, employees benefit from clear progression opportunities into management roles while being part of a dynamic team that thrives on creating an engaging atmosphere for members. Join us to lead a passionate team and make a meaningful impact in a fast-paced environment.
Contact Details:
Battersea Academy For Skills & Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Studio Lead / Customer Experience - One City in London
✨Tip Number 1
Get your energy levels up! When you walk into that interview, bring the vibe with you. Show them you can match the high-energy atmosphere they’re looking for. Remember, it’s all about making a killer first impression!
✨Tip Number 2
Practice your pitch! You’ll want to nail that one-minute video they asked for. Think about how you’d create an unforgettable customer experience and keep the energy flowing during busy times. Make it engaging and authentic!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you’ve motivated a team or handled a hectic situation in the past. They want someone who can lead by example and keep the team on their toes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make this happen together!
We think you need these skills to ace Studio Lead / Customer Experience - One City in London
Some tips for your application 🫡
Show Your Energy:When you're writing your application, let your personality shine through! We want to see that high-energy vibe you bring to the table. Use lively language and make sure your enthusiasm for the role comes across.
Tailor Your CV:Make sure your CV is tailored to the Studio Lead position. Highlight any relevant experience in customer service or leadership roles, and don’t forget to mention your ability to create a vibrant atmosphere!
Nail the Video:Your 1-minute video is your chance to really stand out! Be clear and engaging when explaining what a top-tier customer walkthrough looks like. Show us how you keep the energy up during busy shifts – we want to feel that excitement!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the One City team!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Show Your Energy
Since the role is all about maintaining a high-energy atmosphere, make sure to bring your own energy to the interview. Smile, be enthusiastic, and let your passion for customer experience shine through. Practise how you can convey that vibe in your responses.
✨Know the Brand
Familiarise yourself with One City's brand values and mission. Understand what makes their customer experience unique and be ready to discuss how you can contribute to that. This shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like managing a busy shift or dealing with customer feedback. Think of examples from your past experiences where you successfully led a team or created a positive atmosphere, and be ready to share those stories.
✨Dress the Part
First impressions matter! Dress smartly and in a way that reflects the energetic and professional vibe of One City. This will not only help you feel confident but also show that you understand the importance of presentation in a customer-facing role.
