At a Glance
- Tasks: Lead the studio experience and ensure high energy for every customer interaction.
- Company: One City, a vibrant community-focused studio at Battersea Power Station.
- Benefits: Competitive pay, unlimited classes, and clear career progression opportunities.
- Other info: Flexible shifts with a focus on atmosphere and team motivation.
- Why this job: Join a dynamic team and shape unforgettable customer experiences in a lively environment.
- Qualifications: Experience in fast-paced settings and strong leadership skills.
The predicted salary is between 12 - 14 £ per hour.
One City is looking for a driven, high-energy individual to join our team as a Studio Lead and head up our in-studio customer experience. This role is for those who understand that a high-performance studio requires more than just operational support; it requires focus on atmosphere and brand energy. You will split your time between Front of House shifts and Lead shifts, acting as the primary driver of the in-studio experience. You are responsible for the "live" environment, ensuring energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.
KEY RESPONSIBILITIES
- The Member Experience
- First Impressions: Take full ownership of the new customer journey. You are responsible for ensuring every first-timer greeting and studio walkthrough is delivered at the highest level, informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
- Refuel Management: Oversee the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
- Atmosphere & Energy Leadership
- Drive the Vibe: Take responsibility for the energy levels in the studio, ensuring they are aligned with the One City brand from open to close.
- Events & Collabs: Act as the lead on the ground for studio events, themed classes, and brand collaborations, ensuring flawless execution and maximum member engagement.
- Lead the Team: Set the pace for the Front of House team, ensuring every staff member is proactive, professional, and contributing to the environment.
- Operational Excellence
- Precision Standards: Conduct rigorous daily walkthroughs to ensure the studios, changing rooms, and communal areas are immaculate.
- Shift Ownership: Manage opening/closing procedures and delegate tasks effectively to ensure the studio is always "performance-ready."
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
ARE YOU THE ONE? What we’re looking for:
- Leadership Potential: You have experience in a fast-paced environment and are ready to take on more responsibility.
- Atmosphere Driven: You understand how to influence the energy of a room and keep a team motivated under pressure.
- Highly Organised: You enjoy the logistics of coordinating events and managing a busy floor.
- Kind & Authoritative: You give direct feedback with empathy and lead the team by example.
THE LOGISTICS
- Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30 am or finish as late as 8:30 pm.
- Weekend Energy: We are open 7 days a week; therefore, regular weekend work is required.
WHY ONE CITY?
- Competitive Pay: £12.80/hr (FOH) up to £14/hr (Lead shifts).
- UNLIMITED One City classes: (Run City & Cycle City).
- Clear Progression: A direct path for those looking to move into Assistant or Studio Management.
HOW TO JOIN ONE CITY
We want to see your energy. Alongside your CV, please send us a 1-minute video telling us: "What does a top-tier customer walkthrough look like to you, and how do you maintain a high-energy atmosphere during a busy shift?"
Studio Lead / Customer Experience - One City in London employer: Battersea Academy For Skills & Employment
One City is an exceptional employer located at the iconic Battersea Power Station, offering a vibrant work culture that prioritises high energy and customer experience. With competitive pay and unlimited access to classes, employees benefit from clear progression opportunities into management roles while being part of a dynamic team that thrives on creating an engaging atmosphere for members. Join us to lead a passionate team and make a meaningful impact in a fast-paced environment.
Contact Details:
Battersea Academy For Skills & Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Studio Lead / Customer Experience - One City in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Battersea Academy For Skills & Employment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Battersea Academy For Skills & Employment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Studio Lead / Customer Experience - One City in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Battersea Academy For Skills & Employment:Your cover letter is your chance to shine! Tell us why you want to work at Battersea Academy For Skills & Employment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Battersea Academy For Skills & Employment!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
