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- Tasks: Deliver exceptional concierge service and support residents at Battersea Power Station.
- Company: Join Ethos Farm, a leader in extraordinary customer service experiences.
- Benefits: Enjoy competitive pay, paid holidays, and access to various employee benefits.
- Other info: Great career development opportunities and a fun, inclusive work environment.
- Why this job: Be part of an iconic location and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a proactive, can-do attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Residential Concierge Team Leader
Location: Battersea Power Station, London, SW11 8BA
Pay: £14.95 per hour, excluding breaks
Working hours: You will be scheduled to work 16 x 12-hour shifts per calendar month. These shifts will include a 1-hour unpaid break. You will be notified of shifts at least 2 weeks in advance.
About the destination: Battersea Power Station once provided one fifth of London’s electricity and is now one of London’s most iconic and exciting mixed-use destinations where people live, work, shop, eat and play.
Role purpose: The primary purpose of this role is to provide energetic, helpful, proactive and knowledgeable Concierge service to residents so that they love where they live.
Key responsibilities:
- Give residents an exceptional standard of Concierge service in line with our Standard Operating Procedures and demonstrate our unique style of service in all your interactions.
- Provide information to residents about living at Battersea Power Station, processes, the estate, amenities and what’s on.
- Receive and respond to inbound telephone calls, emails and systems notifications, always finding a solution and giving a great level of helpful service.
- Complete all reporting requirements with accuracy, including data input, fault reporting, and facility audits.
- Help to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Complete all required learning/training and ensure you’re up to date with standard operating procedures, communications and tasks.
- Always wear the uniform to standard so provide a professional and consistent impression of the Concierge service.
- Be punctual and work effectively as part of the team, sharing the workload and supporting colleagues.
Required knowledge, skills, experience, and behaviours:
- Ability to obtain a DBS Criminal Record Check.
- Confidence using IT equipment and systems, for example PC, tablet, phone, diary, email, access control and fault logging systems and capturing data and reporting.
- Excellent written and spoken English including spelling and grammar with the ability to reply to emails from residents, team members and the client.
- Flexibility and a can-do attitude.
- Confidence working alone and prioritising tasks, including during periods of intense workload.
About Ethos Farm: We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA.
We take pride in the fact that we’re always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience. We’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.
Our values are:
- We work together: We deliver the best for our clients, customers and each other.
- We deliver extraordinary service: We inspire and leave a brilliant impact.
- We see opportunity: We find solutions to exceed expectations.
- We are inclusive and kind: We value the contributions and part we all play.
- We have fun: We raise smiles and love what we do.
Working here:
- We’re a certified Great Place to Work ®.
- You’ll be provided with a uniform at no cost to you.
- You’ll get paid holiday.
- There’s opportunity to work overtime subject to operational demand.
- We offer award winning learning and development to all our people.
- You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances.
- We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm. We look forward to receiving your application. All applications will be reviewed, and we will contact you with an outcome.
Residential Concierge - Ethos Farm in London employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge - Ethos Farm in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ethos Farm's values and mission. This will help you align your answers with what they care about, showing that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! As a Residential Concierge, you'll be interacting with residents all the time. Think of scenarios where you can demonstrate your proactive and helpful attitude, and be ready to share those examples during your interview.
✨Tip Number 3
Dress to impress! Since you'll be wearing a uniform, make sure you look sharp and professional for your interview. First impressions matter, and looking the part shows you take the role seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Ethos Farm family. Don’t miss out on this opportunity!
We think you need these skills to ace Residential Concierge - Ethos Farm in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for providing exceptional service shine through. We want to see that you’re excited about the role and ready to make a positive impact at Battersea Power Station!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Residential Concierge role. We love seeing candidates who understand our values and can demonstrate their fit!
Be Clear and Concise: Keep your writing clear and to the point. Use proper spelling and grammar, as this reflects your attention to detail and professionalism. Remember, we’re looking for someone who can communicate effectively with residents and team members.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Residential Concierge. Familiarise yourself with the key tasks like providing exceptional service, handling inquiries, and maintaining security protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering extraordinary service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your proactive approach and how you’ve solved problems effectively, as this aligns perfectly with what Ethos Farm values.
✨Practice Your Communication
Excellent written and spoken English is crucial for this position. Before the interview, practice responding to potential questions clearly and confidently. You might even want to write down some key points or scenarios that showcase your communication skills, especially in handling calls and emails.
✨Emphasise Teamwork and Flexibility
The ability to work well in a team and adapt to changing situations is essential. Be ready to discuss times when you’ve collaborated with others or adjusted your approach to meet demands. This will show that you embody the values of Ethos Farm and can thrive in their dynamic environment.