At a Glance
- Tasks: Welcome guests, provide support, and create a vibrant community atmosphere.
- Company: Join Ethos Farm, a leader in exceptional customer service experiences.
- Benefits: Earn £14.80/hour, enjoy paid holidays, and access great perks.
- Other info: Great career development opportunities and a fun work environment.
- Why this job: Be part of a dynamic team at the iconic Battersea Power Station.
- Qualifications: Customer service experience and a friendly attitude are key.
Location: 50 Electric Boulevard, Battersea Power Station, London, SW11 8AL
Pay: £14.80 per hour
Working hours: The contract is 18 hours per week, working Monday to Friday with the earliest start time being 08:00 and the latest finish time being 18:00. There is the opportunity to work overtime subject to operational demand.
About the destination: 50 Electric Boulevard is a new and exciting 200,000 sq. ft office building, designed with smart-tech and sustainability at its heart, providing a flexible way of working to put the spark back into the workplace. It’s a dynamic part of the re-energised Battersea Power Station, a new 42-acre district created for switched-on business, leisure and living.
Role purpose: The primary purpose of this role is to work as part of the reception and wider 50EB team to deliver an exceptional experience for occupiers and their guests. By providing a warm welcome, proactive support and consistently high levels of service, the Reception Associate will help create a positive and memorable environment where people genuinely enjoy spending time.
Key responsibilities:
- Giving occupiers and their guests a warm welcome and farewell, demonstrating our Service Personality.
- Support occupier engagement activities, helping to create a welcoming and connected building community.
- Helping to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Providing information to occupiers and their guests on topics such as amenities, the Power Station, and onward travel.
- Receiving and responding to inbound telephone calls and emails, always finding a solution and giving a great level of helpful service.
- Supporting occupiers with their event planning in our event spaces and coordinating event plans with other service partners.
- Completing all reporting requirements with accuracy, including data input, fault reporting, and updating of occupier information records.
- Using the building app to communicate building news, events and important updates.
- Being part of the 50EB response team and providing response during incidents and contingency events.
- Carrying out activities to support the delivery of our product, including involvement in projects, completing training and attending meetings.
- During rostered or overtime shifts, work as part of the Guest Services team within Battersea Power Station.
- Carry out regular building checks to ensure occupier-facing areas are clean, safe, well-presented and operating in line with expected standards.
- Be an active member of the wider Battersea Power Station team and championing the values of SPIRIT.
Required knowledge, skills, experience, and behaviours:
- 1-2 years customer service or hospitality experience (ideally in a reception environment).
- Confidence using IT equipment and systems.
- Experience using a Visitor Management System (VMS) would be beneficial.
- Excellent written and spoken English including spelling and grammar.
- Flexibility and a can-do attitude.
- Confidence working alone and prioritising tasks.
- Confidence giving a warm, friendly and professional service.
- Being a team player, working effectively together with others.
About Ethos Farm: We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation.
Our values are:
- We work together.
- We deliver extraordinary service.
- We see opportunity.
- We are inclusive and kind.
- We have fun.
Working here:
- We’re a certified Great Place to Work ®.
- You’ll be provided with a uniform at no cost to you.
- You’ll get paid holiday.
- There’s opportunity to work overtime.
- We offer award winning learning and development.
- You’ll get access to a range of benefits including our Employee Assistance Programme.
- We run numerous recognition schemes and team events.
Thank you for your interest in this role and Ethos Farm.
Reception Associate - Ethos Farm in London employer: Battersea Academy for Skills & Employment
At Battersea Academy for Skills & Employment, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. Located in the vibrant Battersea Power Station area, we offer a supportive work culture with a range of benefits including private healthcare, an enhanced pension scheme, and generous holiday allowances. Our commitment to employee development is reflected in our engaging social activities and bonus schemes, making it a rewarding place to build your career.
Contact Details:
Battersea Academy for Skills & Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Associate - Ethos Farm in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Battersea Academy for Skills & Employment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Battersea Academy for Skills & Employment and let us see your personality shine through!
We think you need these skills to ace Reception Associate - Ethos Farm in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Battersea Academy for Skills & Employment.
Get Familiar with Our Brand:Before applying, take some time to learn about Battersea Academy for Skills & Employment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Battersea Academy for Skills & Employment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Battersea Academy for Skills & Employment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Battersea Academy for Skills & Employment will surely appreciate.
