Mobile HIU Technician - Bring Energy in London

Bringing sustainable heating and cooling to people and businesses across city scale networks, whilst working with policy makers, developers, and suppliers to decarbonise heating for customers, communities, and teams across the UK. The business was acquired by a consortium of shareholders, Swiss Life Asset Management and Schroders Greencoat LLP on 31 December 2023 and recently rebranded to become Bring Energy Limited.

Culture is everything to us, as we embark on our transitional journey alongside our 170 colleagues, we will ensure we remain open, transparent and supportive, whilst aligning our behaviours to our new Company values. Our ultimate aspiration is to become an employer of choice within the sector, ensuring we are in strong position to attract and retain the best talent by creating a positive working environment where individuals can thrive.

This is a full-time role for a Mobile HIU Technician in the London area. As a Mobile HIU Technician you will be responsible for the day-to-day tasks associated with heat interface units, including planned and reactive maintenance. You will work closely with the service desk team to ensure high level of service to our residential customers. The team of engineers will have a wide spread of skills and experience, from qualified HIU Technician with years of experience to Junior employees who will be new to the industry. As a fully qualified HIU technician, there will be a chance for you to train/ mentor a Junior Technician.

The team will be managed by a HIU Team Manager who is responsible for the overall coordination of the team and will work closely with you to achieve your goals and objective set together to help you increase your skills and grow within the company.

Responsibilities and Deliverables:

• HIU/CIU Inspections and reactive maintenance for loss of heat or cooling within the required timeframe of our Residential Supply Agreements.
• To carry out repairs identified during servicing including removal/replacement of pumps, valves, and actuators plus bleeding systems.
• Updating work orders in a timely manner and in accordance with company training via our asset management system.
• Liaising with our service desk to ensure any on hold jobs are rebooked and closed out as soon as possible.
• In charge of your own van stock and responsible to contact management when critical parts are required.
• Working in a safe manner and in accordance with the company’s Health & Safety policy.
• Proactively help and support others to achieve team objectives.
• Heat meters works such as replacing battery, replacing meter itself or investigating why error codes are appearing on meters with the internal Metering Team.
• Reporting of PPMs/ Reactive jobs completed, on hold or requiring further action from other teams on a bi-weekly to management.
• Ensure the company escalation process is understood and followed when further action is required to reinstate heat / cooling to a residential property, outside the remit of your job description i.e. plant room temperatures are low.
• Deliver a first-class service to customers.
• Effectively prioritise and perform tasks under pressure.
• Mentor Junior Technicians when required.

Role requirements:

• Proven experience in working in the plumbing or HVAC industry (minimum of two years of experience).
• Ability to work independently or as part of a team.
• Good communication skills, both verbal & written.
• Experience with working in a residential environment.
• Strong technical knowledge and experience in communal and district heating systems.
• Experience in maintenance and troubleshooting of heat interface units (HIUs).
• Preferred but not required to be qualified to ND / City & Guilds/ NVQ level 3 in Mechanical is a plus.
• Has a passion and interest in learning about emerging technologies within the Energy Market and supporting the drive to Net Zero.
• Basic working knowledge of Microsoft Office including Outlook, Excel, Word.
• Full UK driving licence.
• A positive attitude towards work and willingness to get tasks completed on time whilst managing conflicting deadlines.

Candidate requirements:

• Right to work in the UK.
• Full DBS check.

Salary - 40-45K depending on experience. Bring Energy are an equal opportunities employer, encouraging people from all backgrounds and experiences to apply. We welcome the unique contributions people can bring in terms of education, culture, ethnicity, race, sex, gender, age, religion, disability, and sexual orientation.