At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join Space NK, a leading luxury skincare retailer with a vibrant team culture.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Be a skincare ambassador and help customers feel their best every day.
- Qualifications: Passion for luxury skincare and strong communication skills required.
The predicted salary is between 26244 - 32076 £ per year.
Luxury Skincare Advisor | Space NK Job Title: Luxury Skincare Advisor Reports to: Store Manager, Assistant Manager, Supervisor, Keyholder Reports: None
Main Purpose of the Role: The Luxury Skincare Advisor’s main responsibility is to achieve sales and KPI’s target, through a customer fist approach.
With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and polices
- Main
Responsibilities: Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations • Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a ‘customer first’ experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands KPI’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N. dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
- Communication
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors Team
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the ‘We Are One Team’ value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members Store Operations
- Understands and adheres to all Company loss prevention practices
Qualities
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a ‘customer first’ experience
- Ability to understand store targets and KPI’s • Strong communication skills • Leads by example
- Values honesty and integrity in working relationships • Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
- Powered by Jazz HR
Luxury Skincare Advisor - Space NK in London employer: Battersea Academy For Skills & Employment
Brindisa Tapas is an excellent employer that values passion and dedication in its team members. Located at the iconic Battersea Power Station, we offer a vibrant work culture where employees can thrive with opportunities for growth, including trips to Spain to connect with our producers. With competitive pay, generous holiday, and various employee benefits, we ensure that our staff feel valued and supported in their journey with us.
Contact Details:
Battersea Academy For Skills & Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Advisor - Space NK in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Battersea Academy For Skills & Employment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Battersea Academy For Skills & Employment!
We think you need these skills to ace Luxury Skincare Advisor - Space NK in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Battersea Academy For Skills & Employment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Battersea Academy For Skills & Employment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Battersea Academy For Skills & Employment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
