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- Tasks: Drive the Land Train, ensuring a safe and enjoyable ride for all visitors.
- Company: Join Ethos Farm at the iconic Battersea Power Station.
- Benefits: Earn £13.85 per hour, enjoy paid holidays, and access great perks.
- Why this job: Be part of an exciting team enhancing guest experiences in a vibrant location.
- Qualifications: Friendly attitude and passion for customer service are key.
- Other info: Flexible hours with opportunities for overtime and professional development.
The predicted salary is between 10 - 16 £ per hour.
Reports to Guest Services Team Manager
Location: Circus Rd W, Nine Elms, London SW11 8DD
Pay: £13.85 per hour
Working hours: The contract is hours per week, working Monday to Sunday. Start time is 11:00 and end time is 15:00. There is the opportunity to work overtime in Guest Services subject to operational demand.
About the destination: Battersea Power Station is an iconic Grade II* listed building and local spaces are being brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world. A place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces.
Role purpose: The primary purpose of this role is to safely and professionally operate the Land Train, a low-speed electric visitor transport service operating on a fixed route within Battersea Power Station. The role exists to enhance accessibility and overall guest experience by providing convenient transport for visitors, particularly families, elderly guests, and those with mobility needs. The Land Train Driver is responsible for delivering a friendly, reliable, and safety-focused service, ensuring strict adherence to operational procedures, designated routes, and speed limits while maintaining a welcoming presence and high standards of customer care in a shared pedestrian environment.
Overarching objectives:
- To safely and professionally operate the Land Train, a low-speed electric visitor transport service operating on a fixed route within Battersea Power Station.
- To enhance accessibility and the overall guest experience by providing a reliable, welcoming transport service for visitors, particularly families, elderly guests, and those with mobility needs.
- To ensure full compliance with operational procedures, safety standards, and site regulations while representing Guest Services in a highly visible, guest-facing role.
- Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs, and approaching them proactively and energetically.
- Demonstrating the service signatures: We are proudly part of the unfolding story; We see, listen and act; We are individually inclusive.
- Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation.
- Being punctual.
- Keeping yourself informed with information and completing all company trainings.
Key responsibilities:
- Operate the Land Train safely on the designated route and approved stops only.
- Complete all pre-operation and post-operation checks.
- Adhere strictly to speed limits (maximum 4mph; 1mph at speed bumps) and pedestrian-zone safety requirements.
- Assist passengers with boarding and disembarking, offering additional support to those who need it.
- Maintain clear communication with Security, Site Control, and Duty Managers during operation.
- Monitor passenger behaviour and manage unsafe conduct calmly and professionally.
- Suspend operations when required due to safety, weather, or footfall conditions.
- Uphold excellent customer service standards at all times.
- Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location.
- Helping to keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
- Assisting the Guest Service Team in their duties.
Required knowledge, skills, experience, and behaviours:
- Friendly and approachable communicator who loves talking to and helping customers.
- Willingness and the skill set to learn about the location and the Power Station's heritage.
- A passion for customer service and connecting with customers, tourists & the local community.
- An enthusiastic and positive attitude with the willingness to accommodate all visitor's needs.
- Results orientated and a desire to achieve high quality guest service standards consistently.
- A high level of personal presentation as Battersea Power Station is committed to attracting, developing and retaining the very best people from the wide & diverse talent application process.
- Driver's license desirable but not required.
About Ethos Farm: We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.
Our values are:
- We work together: We deliver the best for our clients, customers and each other.
- We deliver extraordinary service: We inspire and leave a brilliant impact.
- We see opportunity: We find solutions to exceed expectations.
- We are inclusive and kind: We value the contributions and part we all play.
- We have fun: We raise smiles and love what we do.
Working here:
- We're a certified Great Place to Work.
- You'll be provided with a uniform at no cost to you.
- You'll get paid holiday.
- There's opportunity to work overtime subject to operational demand.
- We offer award winning learning and development to all our people.
- You'll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money; our financial wellbeing tool to help you plan and manage your finances.
- We run numerous recognition schemes and team events.
Land Train Driver in London employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Land Train Driver in London
✨Tip Number 1
Get to know the Battersea Power Station vibe! Familiarise yourself with the area and its history. This will not only help you connect with guests but also show your passion for the role when you chat with potential employers.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you greet guests, assist them, and handle any issues that might arise. The more comfortable you are, the better you'll shine in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on social media. They can provide insider tips and maybe even refer you for the Land Train Driver position through our website.
✨Tip Number 4
Be punctual and professional! Arrive early for interviews and dress smartly. First impressions matter, especially in a guest-facing role like this one, so let your enthusiasm and reliability shine through!
We think you need these skills to ace Land Train Driver in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Land Train Driver role. Highlight any relevant experience you have, especially in customer service or driving roles, and show us how you can enhance the guest experience at Battersea Power Station.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on your key strengths!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know Your Route
Familiarise yourself with the Battersea Power Station area and the specific route the Land Train will take. Being able to discuss the landmarks and features along the way shows your enthusiasm and preparedness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this role is all about enhancing the guest experience.
✨Safety First
Understand the safety protocols related to operating the Land Train. Be ready to discuss how you would handle various situations, such as managing passenger behaviour or responding to adverse weather conditions.
✨Embrace the Power of Hello
Practice your greeting and engagement techniques. The interviewers will be looking for a friendly and approachable attitude, so think about how you can make a great first impression and create a welcoming atmosphere.
