At a Glance
- Tasks: Be the welcoming face of our healthcare clinic, ensuring a top-notch patient experience.
- Company: Join LIPS Healthcare at the iconic Battersea Power Station.
- Benefits: Competitive salary, growth opportunities, and a chance to lead a dynamic team.
- Other info: Exciting opportunity to help build a best-in-class front-of-house team.
- Why this job: Make a real impact in healthcare while developing your career in a prestigious setting.
- Qualifications: 3+ years in front-of-house or hospitality roles with excellent communication skills.
The predicted salary is between 27040 - 30000 £ per year.
LIPS Healthcare is looking for a polished and people-focused Front-of-House Admin to be the face of our flagship site at Battersea Power Station. This role is all about creating an exceptional first impression welcoming patients, visitors, and consultants with warmth, professionalism, and confidence.
You’ll play a key part in delivering a seamless, high-end patient experience while keeping front-of-house operations running smoothly. You will also support the promotion of clinic services, treatments, and skincare products through confident and appropriate upselling and cross-selling, helping to enhance the patient journey and contribute to clinic performance. This is a growth opportunity for someone who is excited to step into a leadership pathway and help build and manage a best-in-class front-of-house team as the organisation continues to expand.
About the Role: As our Front-of-House Admin, you will be the first point of contact for patients, visitors, and consultants, delivering an exceptional and personalized welcome. This role is ideal for someone who takes pride in creating a warm, professional environment and wants to develop a team as we grow.
Location: Battersea Power Station
Salary: Pay: £30,000.00 - £33,000.00 per year
Key Responsibilities:- Greet patients, visitors, and consultants with warmth, professionalism, and discretion.
- Proactively recommend, cross-sell, and upsell skincare products and treatment plans, including Obagi Medical, Medik8, Alastin, Dr. Levy, Heliocare, Epicutis, and Jane Iredale, to enhance client outcomes and support clinic revenue.
- Act as the main contact for all front-of-house and patient enquiries.
- Provide information on appointments, clinic services, free on-site parking, and local amenities.
- Support patients with additional requests such as taxis, couriers, or onward travel.
- Maintain immaculate front-of-house and waiting areas at all times.
- Receive and distribute deliveries and correspondence.
- Handle any concerns or complaints promptly and professionally, ensuring a positive resolution.
- Help build and manage a growing team of front-of-house staff, including training and day-to-day supervision.
- Minimum 3 years’ experience in a front-of-house, concierge, guest services or reception role in a corporate, luxury hotel, high-end residential or private healthcare setting.
- Proven experience in hospitality or hotel environments is essential.
- Proven experience in healthcare.
- Excellent communication and interpersonal skills.
- A passion for delivering exceptional service.
- Strong organizational and multitasking skills.
- A professional, well-presented approach and excellent attention to detail.
- Previous experience supporting sales, cross-selling, upselling, or promoting services within a hospitality, luxury, wellness, or healthcare environment is advantageous.
- Right to work in the UK (With no visa sponsorship required).
Ready to take the next step? If you’re passionate about service excellence and want to build your career in a prestigious healthcare setting, we’d love to hear from you today with your CV.
Front of House Admin - LIPS Healthcare in London employer: Battersea Academy For Skills & Employment
LIPS Healthcare is an exceptional employer, offering a vibrant work culture at the iconic Battersea Power Station. With a focus on professional development and leadership opportunities, employees are encouraged to grow within a supportive environment that values service excellence and teamwork. The role of Front of House Admin not only allows you to make a meaningful impact on patient experiences but also positions you at the forefront of a dynamic healthcare team dedicated to delivering high-quality care.
Contact Details:
Battersea Academy For Skills & Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Admin - LIPS Healthcare in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Battersea Academy For Skills & Employment.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Battersea Academy For Skills & Employment.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Battersea Academy For Skills & Employment, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Front of House Admin - LIPS Healthcare in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Battersea Academy For Skills & Employment.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Battersea Academy For Skills & Employment.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Battersea Academy For Skills & Employment. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Battersea Academy For Skills & Employment. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Battersea Academy For Skills & Employment’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
