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- Tasks: Deliver exceptional customer service and showcase Genesis products to potential buyers.
- Company: Join Genesis Motors, a premium automotive brand under Hyundai, focused on innovation.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Be part of a customer-centric team and help shape the future of luxury automotive.
- Qualifications: A-levels or training in hospitality/retail; customer care experience preferred.
- Other info: Work in a vibrant studio setting with a focus on teamwork and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Genesis Experience Lead
Full Time Location: Battersea Power Station
Job Purpose: To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.
About us: Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros. Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
- Launched eight new models with a focus on our electric model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Key Responsibilities:
- Accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Present the Brand and Products to potential customers and people interested in the brand.
- Support the team in the organization of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
- Provide professional, courteous service to customers in the studio.
- Ensure cleanliness and order in the daily operation in the studio.
Personal Specification:
- A-level or (preferably) training in the hotel or catering sector and/or in premium or luxury retail (automotive experience desirable but not a prerequisite).
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team.
- Driving license class B (desirable).
- Outstanding communication skills.
- Multitasking ability.
- Excellent communication skills.
- Ability to deliver a best-in-class customer service.
Core Values (The Hyundai Way):
- Customer: Safety, Quality, Tenacity
- Challenge: Progress, Agility
- Collaboration: Alignment, Resilience
- People: Diversity, Inclusion, Expertise
- Globality: Integrity, Data Driven Thinking
Brand Ambassador - Genesis Motors (Hyundai) in London employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador - Genesis Motors (Hyundai) in London
✨Tip Number 1
Get to know the brand inside out! Research Genesis Motors and their unique offerings. This will help you connect with potential customers and show your genuine passion for the brand during conversations.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable presenting the brand and products. The more you practice, the more confident you'll be when engaging with customers.
✨Tip Number 3
Network like a pro! Attend events related to the automotive industry or luxury retail. Meeting people in the field can open doors and give you insights that could set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Genesis team directly!
We think you need these skills to ace Brand Ambassador - Genesis Motors (Hyundai) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Genesis brand shine through. We want to see how much you care about providing a world-class customer experience and how you can contribute to our innovative approach.
Tailor Your CV: Make sure your CV is tailored to the role of Brand Ambassador. Highlight any relevant experience in customer service or luxury retail, and don’t forget to mention your communication skills – they’re key for us!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've gone above and beyond for customers in the past, and connect it back to our core values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know the Brand Inside Out
Before your interview, dive deep into Genesis Motors and their unique offerings. Familiarise yourself with their latest models, especially the electric lineup, and understand their customer-centric philosophy. This will show your genuine interest and help you connect better during the conversation.
✨Showcase Your Customer Service Skills
As a Brand Ambassador, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to multitask and handle various customer needs, as this aligns perfectly with the role's requirements.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a busy studio or addressing a customer's concerns. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain professionalism under pressure.
✨Emphasise Team Collaboration
Genesis values collaboration, so be ready to discuss how you've worked effectively in teams before. Share instances where you contributed to team success, especially in event organisation or customer engagement, to demonstrate your alignment with their core values.