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- Tasks: Maximise ticket sales and ensure smooth box office operations at an exciting venue.
- Company: Join NEON Global, a leader in immersive entertainment experiences.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be part of creating unforgettable experiences while developing your career in the entertainment industry.
- Qualifications: 1-2 years in box office or ticketing roles, with strong communication skills.
- Other info: Fast-paced environment with a focus on customer service and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
NEON Global is a leading global experience entertainment company dedicated to creating extraordinary, immersive, and large-scale experiences. We believe that people all around the world should be able to Get Closer to what they love and who they love. By being the bridge that allows fans and families to cross into familiar yet new worlds, we create NEON experiences and unforgettable memories.
We are seeking an experienced and commercially minded Box Office Manager to join our team on a fixed-term contract at NEON at Battersea Power Station. This role plays a critical part in maximising ticket sales and ensuring a smooth, customer-focused box office operation. A key focus of the role is acting as the primary day-to-day liaison with NEON's ticketing partner, Fever, working closely with internal marketing, finance, and operations teams to support sales targets, attendance management, and promotional activity.
Responsibilities- Act as the main point of contact between NEON and ticketing partner Fever, attending regular sales and marketing meetings and maintaining strong working relationships.
- Support the setup and execution of ticket offers, discounts, promo codes, and sales initiatives.
- Monitor ticket sales, capacity, and attendance trends, proactively identifying opportunities to optimise revenue.
- Assist with sales forecasting and reporting, working closely with finance and marketing teams.
- Oversee day-to-day box office operations on site, ensuring a high standard of customer service.
- Manage box office staffing schedules and training to ensure consistent service delivery.
- Handle customer ticketing queries, escalations, and resolution of ticketing issues in collaboration with Fever.
- Ensure box office processes align with NEON brand standards and operational requirements.
- Liaise with Battersea Power Station management to oversee the distribution and tracking of tickets through their community engagement programmes.
- Coordinate all complimentary ticket requests, including press, stakeholders, and VIPs.
- Support the wider venue operations team to ensure smooth visitor flow and admission processes.
- Produce regular sales and attendance reports for internal stakeholders.
- Track performance of promotions, offers, and campaigns.
- Maintain accurate records of comps, offers, and ticket allocations.
- Proven experience (1-2 years+) in a box office, ticketing, or sales operations role within attractions, exhibitions, live events, or visitor experiences.
- Strong understanding of ticketing platforms and third-party ticketing partnerships (experience working with Fever or similar platforms highly desirable).
- Commercially aware, with the ability to analyse sales data and identify revenue opportunities.
- Excellent communication and stakeholder management skills.
- Highly organised, detail-oriented, and comfortable working in a fast-paced, visitor-facing environment.
- Confident problem-solver with a customer-first mindset.
Box Office Manager in London employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks who work at NEON or similar companies. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience in ticketing or box office management, make sure to highlight that in conversations. Share specific examples of how you’ve maximised sales or improved customer service in past roles. It’s all about making a memorable impression!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing applications from passionate candidates who are genuinely interested in what we do at NEON. Tailor your application to show how you can contribute to creating unforgettable experiences.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Box Office Manager position!
We think you need these skills to ace Box Office Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love the world of ticketing and customer service. Share any relevant experiences that highlight your passion for creating unforgettable visitor experiences.
Tailor Your CV: Make sure your CV is tailored specifically for the Box Office Manager role. Highlight your experience in ticketing, sales operations, and any work with platforms like Fever. We’re looking for someone who understands the ins and outs of box office management, so make it clear how your skills match our needs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, we want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at NEON!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know Your Ticketing Platforms
Familiarise yourself with ticketing platforms, especially Fever, as they are NEON's primary partner. Be ready to discuss your experience with similar systems and how you've optimised sales in previous roles.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or resolved issues in a box office setting. Highlight your ability to maintain high standards of service, even under pressure.
✨Understand the Business Side
Brush up on your commercial awareness. Be prepared to discuss how you've analysed sales data in the past and identified opportunities for revenue growth. This will show that you can contribute to NEON's goals.
✨Communicate Effectively
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully managed relationships with partners or internal teams to achieve common goals.