At a Glance
- Tasks: Support the General Manager in delivering exceptional guest experiences and efficient service.
- Company: Join Duck and Rice, a vibrant restaurant at Battersea Power Station.
- Benefits: Competitive salary and opportunities for personal and professional growth.
- Other info: Great chance to develop your career in a fun and supportive atmosphere.
- Why this job: Be part of a dynamic team and lead in a fast-paced hospitality environment.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Duck and Rice Location: Battersea Power Station
Hours: Full time
Salary: Competitive
Reporting to: General Manager / Restaurant Manager
Job Summary
The Assistant Restaurant Manager’s primary role is to support the General Manager and Restaurant Managers in the overall operation of the restaurant, ensuring exceptional guest experience, efficient service delivery, and smooth day-to-day running of the floor. The Assistant Restaurant Manager is responsible for supervising the service team, maintaining standards, ensuring compliance with company policies, and leading by example in all aspects of hospitality and operational excellence. The Assistant Restaurant Manager takes direction from the General Manager and works closely with all Heads of Department to achieve business objectives, uphold service standards, and drive team performance.
Responsibilities
Pre-Service
- Attend and lead daily briefings, meetings, and training sessions as required
- Ensure the team is fully knowledgeable of restaurant offers, products, and events
- Communicate specials, limited availability items, and operational updates
- Oversee restaurant set-up to specified standards for service
- Ensure completion of mise en place for the shift (glasses, cutlery, crockery, napkins, POS systems, etc.)
- Check menus, bill folders, and operational materials
- Review reservations, VIPs, regular guests, and special requests
- Ensure staffing levels are adequate for service
- Conduct pre-service floor checks (cleanliness, lighting, music, temperature, hygiene standards)
- Ensure compliance with licensing and safety regulations before service begins
Service
- Lead and supervise the service team to deliver exceptional guest experience
- Provide a welcoming, professional, and personalised service at all times
- Support and guide Waiters and Commis Waiters during service
- Ensure full sequence of service is consistently followed
- Monitor EPOS entries and service flow to ensure balanced kitchen orders
- Manage guest feedback, complaints, and service recovery professionally
- Monitor food and beverage quality, presentation, and wait times
- Ensure regular guests are acknowledged and special occasions are recognised
- Maintain strong floor presence and anticipate operational challenges
- Assist with rota management and staff deployment during service
- Ensure smooth communication between kitchen and front of house
- Oversee billing accuracy and cash handling procedures
- Ensure liquor licence compliance at all times
- Escalate major operational or guest issues to the General Manager
Post-Service
- Ensure a structured and efficient closing procedure
- Conduct end-of-shift debrief with team
- Review service performance and identify areas for improvement
- Ensure accurate cashing up and reconciliation
- Complete daily reports as required
- Ensure the restaurant is left clean, secure, and compliant
Team Leadership & Development
- Support recruitment, onboarding, and training of new team members
- Provide ongoing coaching and performance feedback
- Assist with performance reviews and disciplinary processes
- Promote a positive, professional, and motivating working environment
- Lead by example in attitude, grooming, punctuality, and professionalism
- Encourage teamwork and strong interdepartmental communication
Financial & Operational Responsibilities
- Support cost control initiatives (labour, wastage, breakages)
- Monitor daily sales performance and KPIs
- Assist with stock control and inventory management
- Ensure compliance with company procedures and brand standards
- Contribute to achieving budgeted revenue and profit targets
General and Statutory
- Develop and maintain exemplary food and beverage knowledge
- Maintain high levels of personal appearance and grooming as per company standards
- Be fully conversant with all Company policies and procedures
- Ensure no actions jeopardise the restaurant’s liquor licence
- Pass and maintain all compliance training
Health and Safety & Staff Welfare
- Be fully conversant and comply with all operational and legal policies including Health and Safety, First Aid, Food Hygiene, Maintenance, Emergency Procedures, Liquor Licensing, Wine Description and Tasting Notes
- Oversee purchasing in line with stock management and COSHH
- Ensure that all potential and real hazards are reported immediately and rectified
- Ensure staff is trained in a manner which is safe and unlikely to give risk of harm or injury to themselves or others
- Encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department
Assistant Restaurant Manager - Duck and Rice in London employer: Battersea Academy For Skills & Employment
At Duck and Rice, located in the vibrant Battersea Power Station, we pride ourselves on fostering a dynamic work culture that prioritises exceptional guest experiences and team collaboration. As an Assistant Restaurant Manager, you will benefit from competitive salary packages, comprehensive training, and opportunities for personal and professional growth within a supportive environment that values your contributions and encourages innovation in hospitality.
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Restaurant Manager - Duck and Rice in London
✨Tip Number 1
Get to know the restaurant scene in Battersea! Visit local spots, chat with staff, and understand what makes each place unique. This will help you stand out during interviews by showing your genuine interest in the industry.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online groups related to restaurant management. Connecting with others in the field can lead to job opportunities that aren’t advertised yet.
✨Tip Number 3
Practice your interview skills! Role-play common questions with friends or family, focusing on your leadership style and how you handle guest feedback. Confidence is key when you're aiming for that Assistant Restaurant Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Restaurant Manager - Duck and Rice in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the restaurant industry shine through! We want to see how excited you are about providing exceptional guest experiences and leading a team. Share any relevant experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the Assistant Restaurant Manager role at Duck and Rice. Highlight your skills in team leadership, service delivery, and operational excellence. We appreciate when candidates take the time to connect their experience with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. A well-structured application makes a great impression!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Duck and Rice!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Duck and Rice’s menu and any special offerings. This shows your genuine interest in the restaurant and helps you answer questions about how you would promote dishes or handle guest inquiries.
✨Demonstrate Leadership Skills
As an Assistant Restaurant Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved service standards. This will highlight your capability to support the General Manager.
✨Showcase Your Guest Experience Focus
Be ready to discuss how you would ensure exceptional guest experiences. Think of specific strategies you’ve used in the past to enhance customer satisfaction and how you would apply them at Duck and Rice.
✨Prepare for Operational Scenarios
Anticipate questions about handling operational challenges, such as managing busy service periods or dealing with guest complaints. Practise your responses to demonstrate your problem-solving skills and ability to maintain high service standards under pressure.
