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- Tasks: Lead the store floor, motivate your team, and ensure top-notch customer service.
- Company: Join Mango, a global fashion brand with a diverse and passionate team.
- Benefits: Enjoy discounts, seasonal uniforms, and continuous development opportunities.
- Other info: Flexible hours with a focus on teamwork and personal growth.
- Why this job: Be part of a dynamic retail environment and grow your career in fashion.
- Qualifications: Dynamic, enthusiastic, and target-oriented individuals who thrive in fast-paced settings.
The predicted salary is between 25000 - 30000 £ per year.
At Mango we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women.
We are looking for a Floor Manager (40 Hours, Battersea).
WHAT WOULD YOUR DAY TO DAY BE LIKE AT MANGO?
Reporting to the Store Manager, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours per week - fully flexible and weekend availability required.
Key Responsibilities:
- To ensure and provide an excellent level of customer service in the store.
- To ensure the team possesses good product knowledge and is aware of the key performance indicators.
- To be familiar with and offer services according to the needs of customers in order to maximise sales.
- To organise and distribute tasks and positions to each member of the team.
- To ensure that sales targets are implemented, achieved and exceeded in store.
- To prioritise customer service above all other tasks.
- To communicate actively with the team and pass on any information that may affect sales.
- To coach each employee in their training and development, leading by example.
Your Profile
We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
WHAT MAKES US SPECIAL?
- Discount on all our lines.
- Uniform per season.
- Employee Assistance Programme (EAP).
- Constant development opportunities with varied challenges that generate on-the-job learning.
- Close, inspiring, and ambitious work environment.
- You will be part of a leading company in the fashion industry, dynamic and in full innovation.
You got it? We like you!
Floor Manager - Mango employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager - Mango
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Mango's vibe. Check out their social media and website to see how they engage with customers and employees. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll be leading a team and interacting with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your sales savvy! Be ready to discuss how you've hit targets in the past. Think of specific examples where you motivated your team or improved customer service. This will demonstrate that you can drive results at Mango.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Mango family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Floor Manager - Mango
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for style and culture shine through. We want to see how you connect with our brand and what makes you excited about working at Mango.
Tailor Your CV: Make sure your CV is tailored to the Floor Manager role. Highlight your experience in customer service and team leadership, as these are key to achieving our sales targets and creating a pleasant atmosphere.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to highlight your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Mango.
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know Your Stuff
Before the interview, make sure you’re familiar with Mango’s brand values and product lines. This will help you demonstrate your passion for style and culture, which is key for a Floor Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or exceeded sales targets, as this aligns perfectly with what they’re looking for.
✨Customer Service is King
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's culture, team dynamics, and sales strategies. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.