Estate Senior Contract Lead - OCS BPS

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OCS UK & Ireland are recruiting an Estate Senior Contract Lead at London Battersea Power Station

About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Venues market.

About The Role:
The Estate Services Manager will be the ambassador and key figurehead for OCS on the Battersea Power Station Estate. They will be responsible for leading the team to deliver excellence through strategic direction, innovation, and stakeholder engagement. Providing leadership and direction to the on-site delivery team, assuring that the company standards and policies are followed and maintained enabling the team to deliver the highest standards required of the estate.

This is a senior role responsible for leading the delivery of all operational activities across a complex, dynamic and fast-paced mixed-use estate, to include overseeing the successful running of the security, cleaning and logistics provision across a team of over 300 colleagues. In addition, the role will support and provide input into Client led initiatives, such as public real developments, projects and events, budget expenditure and ready for occupation initiatives, as well as playing an active role in the delivery of the wider Client ESG and community plan.

Working Hours: 8:30am to 17:30pm Monday to Friday
Weekend Duty Management on rotational basis 8:30am to 17:30pm with time in lieu taken.

Your main responsibilities will include:

• Understand and successfully lead the contract, whilst identifying opportunities for growth, development and exceeding expectations.
• Ensure compliance with operational KPI and SLAs, whilst delivering industry best practices and statutory obligations.
• Lead a one-team culture across cleaning and security, foster collaboration and joined up commitment to be best in class.
• Effective line management of Head of Security and Head of Cleaning, ensuring each has strategic priorities, performance targets, regular appraisals, and succession planning, and focus on achieving best in class service on the estate.
• Identify, drive and deliver commercial cost savings benefits, both for occupiers and Client.
• Clearly and appropriately escalate and communicate matters that could affect performance and reputation of the estate.
• Ensure that Health & Safety regulations and procedures are being followed and promoted, and that Health & Safety compliance is maintained at the highest possible levels.
• Undertake regular inspections of the estate, challenge standards and always look to achieve above and beyond on the estate look and feel.
• Plan, schedule and review workload and resource to ensure business objectives are being met on a cost-effective basis.
• Foster an environment where effective FM Security and Cleaning can be managed and developed, including performance, delivery, scheduling, monitoring, reporting, selection and training.
• Understand the requirements for an effective Security Strategy that balances emerging business priorities within an ever-changing security environment.
• Develop and promote the application of consistent security and cleaning standards that achieve a balance between delivering pragmatic and cost-effective security and cleaning whilst delivering an exceptional guest experience at the core of all we do.

You should meet the following criteria:

• Educated to degree level or equivalent work experience within a FM/Soft Services/property & estates management.
• NEBOSH General Certificate or IOSH Managing Safely.
• Significant and direct operational and stakeholder management experience within a complex customer facing environment.
• A demonstrable track record in driving security and cleaning innovation.
• Understanding of laws, regulations and guidelines within the Facilities Management industry.
• Strong confidence in self and ability to manage a challenging high footfall environment.
• Experience of leading a large, skilled service delivery team, bringing teams together collaboratively and achieving more.
• Managing a large P&L (10m+).
• Ability to create and lead a strong team environment across a large multiservice team (300+).
• Establish and maintain positive relations with customers and local stakeholders.
• Experience in negotiating and working with supply partners.
• Right to work in the UK.

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