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- Tasks: Deliver exceptional customer service and showcase Genesis products to potential buyers.
- Company: Join Genesis Motors, a premium automotive brand under Hyundai, known for innovation.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a revolutionary brand and help shape the future of luxury automotive experiences.
- Qualifications: A-levels or relevant experience in hospitality or luxury retail; strong communication skills required.
- Other info: Exciting events and a collaborative team atmosphere await you!
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Genesis Experience Lead
Full Time – Location: Battersea Power Station
Job Purpose
To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.
About us
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son‑Nim philosophy ensures each pros. Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:
- Launched eight new models – with a focus on our electric 3 model lineup
- Won multiple industry awards
- Opened two Studios in London and one in Edinburgh
Key Responsibilities
- You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
- Present the Brand and Products to potential customers and people interested in the brand.
- Support of the team in the organization of events in the studio and, if necessary, also at official receptions, especially when it is a logistical and administrative task.
- Provide professional, courteous service to customers in studio.
- You ensure cleanliness and order in the daily operation in the studio.
Personal Specification
- A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
- Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
- Driving license class B (desirable)
- Outstanding communication skills
- Multitasking ability
- Excellent communication skills
- Ability to deliver a best-in-class customer service
Core Values (The Hyundai Way)
- Customer (Safety & Quality, Tenacity)
- Challenge (Progress, Agility)
- Collaboration (Alignment, Resilience)
- People (Diversity & Inclusion, Expertise)
- Globality (Integrity, Data Driven Thinking)
Brand Ambassador - Genesis Motors (Hyundai) employer: Battersea Academy For Skills & Employment
Contact Detail:
Battersea Academy For Skills & Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador - Genesis Motors (Hyundai)
✨Tip Number 1
Get to know the Genesis brand inside out! Familiarise yourself with their models, values, and customer service philosophy. This will help you connect with potential customers and show that you're genuinely interested in what Genesis has to offer.
✨Tip Number 2
Practice your communication skills! As a Brand Ambassador, you'll need to engage with customers effectively. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Attend events related to the automotive industry or luxury retail. This is a great way to meet people who can help you land the job and learn more about the expectations of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Genesis team and ready to provide that world-class customer service.
We think you need these skills to ace Brand Ambassador - Genesis Motors (Hyundai)
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Genesis Motors shine through. We want to see how much you care about delivering a world-class customer experience and how you can embody our Son-Nim philosophy.
Tailor Your Experience: Make sure to highlight any relevant experience in customer care, hospitality, or premium retail. We’re looking for those standout moments where you’ve gone above and beyond to meet customer needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Genesis Motors!
How to prepare for a job interview at Battersea Academy For Skills & Employment
✨Know the Brand Inside Out
Before your interview, dive deep into Genesis Motors and their unique offerings. Familiarise yourself with their latest models, especially the electric lineup, and understand their customer-centric philosophy. This will show your genuine interest and help you connect better during the conversation.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you handle multitasking in a busy environment, as these are key to succeeding in this position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions or event organisation. Think through how you would manage a difficult customer or coordinate an event at the studio. Practising these scenarios can help you articulate your thought process clearly.
✨Embrace the Core Values
Familiarise yourself with Genesis's core values, such as collaboration and integrity. Be ready to discuss how you embody these values in your work. This alignment will demonstrate that you’re not just a fit for the role, but also for the company culture.